Windows 10: I need help with my Internet / Network Access.

Everytime I try and connect my PC to wifi it will say connected but i will have no internet access. So i will diagnose my network and it will usually say DNS server couldnt prossess the DNS request. i used a public DNS server and i get the same thing. Sometimes i will also get “Couldnt reach gateway”. Ive tried a lot of solutions but still nothing worked.

:)

 

No Internet access

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you to provide some information to help you better.

• • 
    Since from when are you facing this issue?
    
  • 
    Did you make any changes prior to this issue?
    

I would suggest you to follow the below steps and try resolving the issue.

Step 1:Run inbuilt
Internet connection troubleshooter and Network Adapter troubleshooter

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Internet Connection troubleshooter.
  
• 
  Also run the Network Adapter troubleshooter
  and check if the issue resolves.
  

If the issue doesn’t resolve check with next step.


Step 2: I would also suggest you to check with the below link to check how to resolve Wired and wireless network problems.

Wired and wireless network problems: Fix Wi-Fi connection issues in Windows - Microsoft Support

Keep us informed if the issue is resolved. We are glad to help you further.

 

Can't access to internet

Hi Xuan,

Thank you for posting on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving the issue.

Step 1: I suggest you to run the
internet connection troubleshooter by following the steps below and check if the internet issue is resolved.

• 
  Press Windows icon key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Click on View all from the left side panel of the window.
  
• 
  Select Internet Connections,
  click on Advanced and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Step 2: If the issue persist, I suggest you to
uninstall the network adapter
driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Uninstall
  option.
  
• 
  Restart the PC to install the network adapters automatically and check if the changes are effective.
  

Step 3: If the issue persist, I suggest you to
update the network adapter driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Update
  option.
  
• 
  Follow the on-screen instructions.
  

Write back to us for further assistance, we will be happy to assist.

Thank you.

 

Home network

Did you try this

Just a stab in the dark really...