Windows 10: I need help with some internet connectivity.

I have a laptop using XP (that is what I am on) and a desktop using Win. 10 both hard wired to the same router. Laptop does everything it is supposed to on internet, desktop will only connect to a few things including ebay, general movie theater, but will not connect to my email ISP, this site, and many others. Help, please.

I am not well versed in computeresse, how do I get to command prompt?

Is this where I answer responses or is there a better place or way to answer; I am so new I do not know what works where.

:)

 

Rolling back to Windows 7 from Windows 10, then back to 10 when support for 7 ends.

1. Go back to Windows 7 or go back to the previous build?

2. Did you purchase the refurbished computer on 10 January, first use it on 10 January, or did the refurbisher (I assume) "install" Win10 on 10 January?

3a. Where did you purchased the refurbished computer?

3b. Do you know who refurbished it?

4. What Windows 10 Version & OS Build is currently installed?

Press & hold the Windows Key and press the R
key. In the RUN dialog, type WINVER and press the Enter key.

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Comments:

• IMHO you can't trust the security of any used computer unless & until YOU have formatted the HDD & then done a clean install of Windows (or paid someone - not the supposed "refurbisher" - to do it for you).
  
• Mom's prolly better off sticking with Win10. Learning new stuff is good for her! <wink>

We purchased the computer from a Comprenew store on January 18, but the date on the OS install was January 10. We just activated the software on the 18th. Comprenew recycles old electronics etc. and is a certified Microsoft refurbisher. I am not positive
which build is installed, but I can find it when I get over there. It looks like we have lots of help here to figure things out... all is tremendously appreciated. And... yes....it is good for her to learn new stuff, so we are trying to encourage her to
learn the "new" Windows OS. We'll see what happens. Thanks again! Oh yeah, I do need to double check if it says go back to Windows7 or previous build...thanks for that. I've been looking at too many computers lately... can't remember which one says
what. :[

 

Rolling back to Windows 7 from Windows 10, then back to 10 when support for 7 ends.

Hi, thanks for your answer. So, at the point we decide to go back up to Windows 10, will we be able to download it from Microsoft's website, or is there another way? Should we make some sort of backup of her current hard drive? or... ??? Thanks tons again!

 

On each machine, open a command prompt and type:
IPCONFIG /ALL >C:\IPConf.txt
Then post the contents of the two files C:\IPConf.txt (One from each machine).

 

If you cannot connect to email that your ISP offers, helps to know what email program you are using and who your ISP is.

 

That does nothing in this case. It is a issue with the Email program and the ISP email server settings for online and the program they may be using to pull the emails from that server.

 

How could you say that when the OP specifically mentioned issues with connecting to this site, and many others?

The OP post is far from being precise enough not to start with the basics, and particularly with that works for him.

 

My ISP is Ohiohills.com, I can, when every thing works get there by going to "ohiohills.com" or "ohiohillswebmail.isp.com" or "isp.com". I believe that "Zimbra" provides the material.

Is "Zimbra" the email program?

It does seem to me that there is something set wrong in my programming.

 

Bro67, your analysis sounds like it could be right on track; any suggestions how I solve the issue?

 

Are you in a small town? Their site looks like early 2000 ISP web page. If it is ISP.com that owns them, I am seeing gmail available for users on that site.

 

bro67,

I do live in a small town. I have had ohiohills for many years, brought it with me when I moved from SE Ohio to NE Ohio. I am reasonably certain that ohiohills is not he problem. Something has been changed in my computer; otherwise everything would not work perfectly on this XP dinosaur laptop.

mQ563 suggested doing something with command prompt; you think that will not help? I would have already done that but I do not remember how to get to command prompt and my garmin nuvi does not know the way either. (a little pavement humor) I use to know how but the brain cells where that information was stored have either died from alcohol abuse or old age! Since I rarely imbibe, old age appears to be at fault. I really need this Gateway to work.

 

Try setting your DNS to 208.67.220.220 and 208.67.222.222 check there is no proxy set in your browser

 

I am willing to try that. Can you explain to me how I do that?

 

Hi.
I'm gonna step in here and make a few suggestions/screenshots. Give me a few minutes to reply.

In the meantime, please right-click your start button on the W10 machine and select Command Prompt (Admin) or PowerShell (Admin) and follow the instructions from page one:


Code: IPCONFIG /ALL >C:\IPConf.txt[/quote] Then post the contents of the file C:\IPConf.txt from the W10 machine here.

Then type in the search (Cortana) box winver, select the top search result to run the winver command and let us know which verison of W10 you're running.

 

Also, please fill in your system specs
System Specs - Fill in at Ten Forums - Windows 10 General Tips Tutorials
.