Windows 10: I need some assistance. My computer used to work fine, but since I couldn't pay for Windows...

I need some assistance. My computer used to work fine, but since I couldn't pay for Windows updates this year, it's been unable to connect to any WiFi. Can someone please help me?

:)

 

"We couldn`t create a new partition or locate an existing one."

Try this:

Before you get to that message, press SHIFT + F10 to open a command prompt.

Run diskpart.
At the diskpart prompt, run these commands:

list disk

At this point you should see the SSD as disk 0. If it has another disk number, use that number rather than "0" in the next command.

select disk 0
clean
exit (to exit from diskpart)
exit (to exit from the command prompt)





That should clear the contents of the disk. The entire disk space should then show up in Windows setup as "Unallocated Space" as in the screenshot below.

 

"We couldn`t create a new partition or locate an existing one."

Same as over here:

Error message: "We couldn`t create a new partition or locate an existing one." | Windows 10 Forums

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.