Windows 10: I need the passkey in order to launch Microsoft diagnostic tool on Surface pro 4

andrew becher · Sep 21, 2023

unknown usb device descriptor request failed, i need the diagnostic tool to see if it fixes it and the passkey to open it, thank you

:)

jaburmester · Sep 21, 2023

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

Insert the Media (DVD/USB) in your PC and restart.

Boot from the media.

Select Repair Your Computer.

Select Troubleshoot.

Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI

Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

Brink · Sep 21, 2023

Microsoft expected to hold launch event for Surface Pro 4 and more

The anticipation for a refresh of Microsoft's first party hardware is almost palpitating. After the recent launch of Windows 10, and the expected arrival of Windows 10 Mobile in the October/November timeframe, all eyes are now on the devices that Microsoft will use to showcase its new software platforms.

A new rumor by WPDang is now making the rounds on the internet, claiming that Microsoft is going to host a consolidated event to introduce its hardware refreshes to the world in October. This is mostly in line with the exclusive reveal by Brad Sams a few weeks ago.The list of devices expected at this event is long - and sure to please fans eagerly waiting for the next round of hardware to come out of Microsoft's labs.

First off, we have the Surface Pro 4. It has been over a year now since the Surface Pro 3 was made available and the premium two-in-one from Microsoft is long overdue. While none of the specifications have been confirmed by Microsoft, it is quite likely that the fourth iteration of Microsoft's vision for the future of computing will come with a Skylake processor and a refreshed keyboard...
Click to expand...

Read more: Microsoft expected to hold launch event for Surface, Lumia flagships and Band 2 in October

Cluster Head · Sep 21, 2023

Microsoft Surface Diagnostic Toolkit

Microsoft Surface Diagnostic Toolkit
Find out how you can use the Microsoft Surface Diagnostic Toolkit to test the hardware of your Surface device.

The Microsoft Surface Diagnostic Toolkit is a small, portable diagnostic tool that runs through a suite of tests to diagnose the hardware of Surface devices. The Microsoft Surface Diagnostic Toolkit executable file is less than 3 MB, which allows it to be distributed through email. It does not require installation, so it can be run directly from a USB stick or over the network. The Microsoft Surface Diagnostic Toolkit walks you through several tests of individual components including the touchscreen, cameras, and sensors.

Note
A Surface device must boot into Windows to run the Microsoft Surface Diagnostic Toolkit. The Microsoft Surface Diagnostic Toolkit will run only on the following Surface devices:

•Surface Book

•Surface Pro 4

•Surface 3 LTE

•Surface 3

•Surface Pro 3

•Surface Pro 2

•Surface Pro

Note
Security software and built-in security measures in many email applications and services will block executable files that are transferred through email. To email the Surface Diagnostic Toolkit, attach the .zip archive file as downloaded from the Surface Tools for IT page without extracting it first. You can also create a custom .zip archive that contains the .exe file. (For example, if you want to localize the text as described in the Localization section of this article.)

Running the Microsoft Surface Diagnostic Toolkit is a hands-on activity. The test sequence includes several tests that require you to perform actions or observe the outcome of the test, and then click the applicable Pass or Fail button. Some tests require connectivity to external devices, like an external display. Other tests use the built in Windows troubleshooters. At the end of testing, a visual report of the test results is displayed and you are given the option to save a log file or copy the results to the clipboard.

To run a full set of tests with the Microsoft Surface Diagnostic Toolkit, you should be prepared with the following items:

•An external display with the appropriate HDMI or DisplayPort connection

•A Bluetooth device that can be put into pairing mode

•A MicroSD or SD card that is compatible with your Surface device

•A Surface Pen

•Room to move the Surface device around

•External speakers or headphones

Note
The Microsoft Surface Diagnostic Toolkit tests verify only the hardware of a Surface device and do not test or resolve issues with the operating system or software.

The tests

The Microsoft Surface Diagnostic Toolkit runs several individual tests on a Surface device. Not all tests are applicable to every device. For example, the Home button test is not applicable to Surface Pro 4 where there is no Home button. You can specify which tests to run, or you can choose to run all tests. For tests that require external devices (such as testing output to an external display) but you do not have the required external device at the time of the test, you are given the option to skip the test. If a test fails, you are prompted to continue or stop testing at that time.

Windows Update

This test checks for any outstanding Windows updates and will prompt you to install those updates before you proceed to other tests. It is important to keep a Surface device up to date with the latest Windows updates, including drivers and firmware for the Surface device. The success of some of the tests that are performed later in the task sequence depend on these updated drivers and firmware. You will be prompted to restart the device if required by Windows Update. If you must restart the device, you will need to start the Microsoft Surface Diagnostic Toolkit again.

Device information

This test reads the Device ID and serial number in addition to basic system information such as device model, operating system version, processor, memory, and storage. The Device ID is recorded in the name of the log file and can be used to identify a log file for a specific device. Several system log files are also collected, including update and rollback logs, and output from several Windows built-in tools, such as DirectX Diagnostics and System Information, power configuration, disk health, and event logs. See the following list for a full set of collected log files:

Code:
Code:
Output of Get-WindowsUpdateLog if the operating system is Windows 10 %windir%\Logs  %windir%\Panther  %windir%\System32\sysprep\Panther  %windir%\System32\WinEvt\Logs  $windows.~bt\Sources\Panther   $windows.~bt\Sources\Rollback   %windir%\System32\WinEvt\Logs  Output of dxdiag.exe /t  Output of msinfo32.exe /report   Output of powercfg.exe /batteryreport  Output of powercfg.exe /sleepstudy  Output of wevtutil.exe epl System   Events from:   ChkdskMicrosoft-Windows-NtfsMicrosoft-Windows-WER-SystemErrorReportingMicrosoft-Windows-StartuprepairMicrosoft-Windows-kernel-Power  Output of powercfg.exe /q  Output of powercfg.exe /qh  %windir%\Inf\SetupApi*.log
These files and logs are stored in a .zip file saved by the Microsoft Surface Diagnostic Toolkit when all selected tests have completed alongside the Microsoft Surface Diagnostic Toolkit log file.
Click to expand...
Source and more: Microsoft Surface Diagnostic Toolkit (Windows)

Tip See tutorial: L: How to Use Microsoft Surface Diagnostic Toolkit in Windows 8.1 and Windows 10

Windows 10: I need the passkey in order to launch Microsoft diagnostic tool on Surface pro 4

I need the passkey in order to launch Microsoft diagnostic tool on Surface pro 4

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