Windows 10: I need to access windows store

I need to access windows store to switch to windows 10 home to chat with my doctor online but can't access the store. please help

:)

 

window store not working

Hi,

What is the error message you get when you try to access Store ,Camera, Alarm ,Calculator apps?

I suggest you to reset Windows Store cache and check. Follow the steps:

• 
  On the desktop screen, press
  Windows key and R to open run box.
  
• 
  Type WSReset.exe and hit
  Enter.
  

Hope it helps.

 

Unable to access Windows Apps and Windows Store on Windows 10. How to re-install Window 10?

Hi Allan,

Thank you for posting in Microsoft Community and being a part of Windows 10.

As you are facing issues with accessing Windows 10 operating system and Windows Store, I regret for the inconvenience.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the issues you are facing in accessing Windows 10 Operating System along with accessing Windows Store?
• From when are you facing these issues?

I recommend you to try few of the below troubleshooting steps to fix the issues with Microsoft apps and check if it helps.

If the issue still persist, we will help you to perform Clean installation of the operating system on your device.

Step 1: I suggest you to
run Windows Store Apps Troubleshooter and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

• 
  Type Troubleshooting in the search next to start on the desktop.
  
• 
  Click on View All on left side and select
  Windows Store Apps.
  
• 
  Select Advance and click on
  Run as Administrator.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Step 2: Run WSReset.exe
.

• Press Windows+R key to open
  Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.
  

Step 3: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps:

• Type Date and Time in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Step 4: I suggest you to Disable Proxy Settings and check if it helps.

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

Follow the below steps.

• Press Windows Key + R to open run command, type
  inetcpl.cpl.
• Under Internet Options, go to
  Connections tab.
• Click on the LAN Settings button.
• Then uncheck the option Use a proxy server for your LAN.
• Click Apply.

Hope it helps. Try the above and get back to us for further assistance. If the issue still persists, we will be happy to help you further.

 

windows store

Hi Botlhe,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Try the methods below and check if it helps.

Method 1:

I suggest you run the Windows Store app troubleshooter and check. Follow the steps:

• 
  Press Windows Key + X.
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Method 2:

If the issue persist, I suggest you to reset Windows Store cache and check. Follow the steps:

• Press Windows Key+ R.
• Type wsreset.exe and hit
  Enter.

Please reply us on the status of the issue to assist you further.