Windows 10: I need to change primary email address my MS login email address.

When I get to add email and select "add an existing email alias" the MS system responds with "You can't add a work or school email address as an alias to a personal Microsoft account. Please try another."

:)

 

Unable to finish change of primary (login) email to MS account

I have personal MS account without Office 365 and other pair services. Only for Windows logins. I had old email "A" and now i have new email "B".

So i changed email address:

• add new contact email "B"
  
• set "B" as primary alias
  
• deleted "A"
  

So i now see only primary alias address "B" and my phone number under contacts (login aliases) in my account administration. On that screen there is nothing about old "A" address now.

But! When i go to some MS login (one drive, MS online account, ..) i enter "B" as login and it is recognized well. BUT - instead of password input some "verification code" is sent to old address "A" - BUG!

Side note: it is lucky that old "A" email is still working for me.

I am totally lost in neverending FAQs and no way how to fix it. Please help me how to eliminate old "A" email address as contact and login address.

 

Changing administrator email address

Hi Nooren,

Thank you for posting in Microsoft Community.

1) How do you access the Windows computer? Do you use Microsoft account or local account?

I suggest you to follow the below steps and check if it helps.

• 
  Open PC settings, and click/tap on Accounts on the left side.
  
• 
  Click/tap on your account on the right side, click/tap on the More account settings online link at the top of the right side.
  
• 
  If this PC or device is not a trusted device, then you will be prompted to enter and submit a security code sent to your phone or alternate email address.
  
• 
  In Internet Explorer, or your default web browser, click/tap on the Add or change aliases link under Account aliases.
  
• 
  Click/tap on Rename under your (primary alias).
  
• 
  Click/tap on Yes, rename my primary alias.
  
• 
  Sign in to your Microsoft account with your new email address and password. You can close the web browser when finished.
  
• 
  To Create a New Email Address to Use as your Primary Alias
  

• • 
    Select (dot) Create a new email address as your primary alias.
    
  • 
    Select if you want a new hotmail.com, live.com, or outlook.com address.
    
  • 
    Type in a name you want, click/tap on Rename primary alias
    

9. Click/tap on OK.

Hope this helps. Please reply to us with the status of the issue.

Thanks.

 

Change of email address

Hi Eddie,

For us to better assist you with this concern with the change in email address, we need to ask a few questions:

• How exactly are you accessing your email account? Is it through a web browser, Microsoft Office or any other mail client?
• How did you change your email address?
• Have you set the new email address as a primary alias?
• Have you removed the old email address if you no longer want to use it?

Looking forward to your reply so we can find the best solution for you.

Thank you.