Windows 10: I need to clean and return a reburbished desktop to the Amazon reseller, but the computer...

Discus and support I need to clean and return a reburbished desktop to the Amazon reseller, but the computer... in Windows 10 Gaming to solve the problem; i need to return a Windows 10 desktop where the computer apparently has memory issues and shuts down at random times. I have saved passwords in my... Discussion in 'Windows 10 Gaming' started by Lance Zurek, May 9, 2023.

  1. I need to clean and return a reburbished desktop to the Amazon reseller, but the computer...


    i need to return a Windows 10 desktop where the computer apparently has memory issues and shuts down at random times. I have saved passwords in my browser, and have used my pin and email address for administrator account---all of which I want removed before I send it back.I was the ONLY used of this machine, and as such the ONLY administrator.The computer will not complete a reset, and will not allow a reset. I have tried numerous times. There is apparently no back up of Windows 10 found on the computer to reset from. I need to do this soon, so the replacement machine can be shipped out to me

    :)
     
    Lance Zurek, May 9, 2023
    #1
  2. Brink Win User

    Kohl's announces it will begin accepting Amazon returns in US stores

    Read more:
     
    Brink, May 9, 2023
    #2
  3. Brink Win User
    Kohl's announces it will begin accepting Amazon returns in US stores


    Read more:
     
    Brink, May 9, 2023
    #3
  4. I need to clean and return a reburbished desktop to the Amazon reseller, but the computer...

    Desktop Icons arranging

    Hi Ronnie,

    Thank you for posting your query in Microsoft Community.

    I know how this concerns you, let me help you to resolve this issue.

    This issue may occur due to incorrect settings or due to conflict between third party applications.

    Please provide more information to help you better:


    • What is the make and model of the computer?

    • Have you made any recent changes to the computer?
    • Are you facing this issue on a Local account or a Microsoft account?

    I suggest you to sign out from the current user account, restart the computer and login to the
    Admin account to check the status.

    If issue still persists, I suggest you to perform the methods below and check if it helps:

    Method 1:

    I would suggest you to try the steps and check if it helps.


    • Right-click on the
      desktop
      and click on View.

    • Uncheck the option Align icons to grid.

    • Check if the issue persists.

    Method 2: Clean Boot

    Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot

    How to perform a clean boot in Windows - Microsoft Support

    Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

    Hope this information helps and let us know the status of the issue we will be glad to help you further.
     
    Anju Thekkethil, May 9, 2023
    #4
Thema:

I need to clean and return a reburbished desktop to the Amazon reseller, but the computer...

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