Windows 10: I need to put a new pin into my laptop, but I can not get into my Microsoft account

Recently my HP laptop had some sort of windows restart/update, and when I tried to get into it I get this message:"Your PIN is not available due to a change to the security settings on this device. Click to set up your PIN again."To set up my pin, I must go into my Microsoft account. However, I don't remember the password for it. I have filled out the password recovery form twice, but it has been unsuccessful as I don't remember much of the information about the account.I have no idea how to proceed. What should I do now?

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

NEW Microsoft Account PIN (NOT a phone PIN)

Hello Robert,

Are you referring to your Microsoft account security codes or your Windows 10 PIN? Security codes are sent to your alternate email account or mobile number for account verification purposes. If you're referring to generating a new security code for your
Microsoft account, you can check this support article.
If you would like to create a new PIN in order to sign into your Windows 10 device, you can find the steps from this

article.

We're just here if you need further assistance.

 

Account Pin -not sign in pin

Thank you for the clarification, Marcos. Please provide more information by answering the following:

• May I know if your child has his own Microsoft account?
• Is he using his own Microsoft account to log in to the PC (PC where you want to install the game - let's name it PC 2) or is he using a local account?
• Is it a standard user account or an account with admin rights?
• If your child does not have a Microsoft account, whose account is logged in to PC 2? Is it your own Microsoft account?
• Which Windows edition is it? Is it Windows Home or Pro?

Sorry about the list of questions. However, knowing these details will help us figure this out.

Please note that the Windows Store Licensing Model allows you to install apps across a number of devices and users. Windows 10 Store apps will be limited to 10 device installs using the same Microsoft account. However, before you can actually share
your apps, there are a few things you need to do first.

If you are logged in to PC 2 using your own Microsoft account and not a local account, you will be asked to enter the PIN you set up for PC 2.





You mentioned that you have created a PIN but it's not helping. Are you getting an error when entering the PIN? If so, can you send a screenshot of the error? If you are certain that you're using the correct PIN, I suggest deleting
everything within the NGC folder and try to add a new PIN. Deleting this folder often resolves PIN issues in Windows 10. Please follow these steps:

1. Open File Explorer and browse to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
2. Delete everything within that folder. To do so, you must be logged in as an administrator.
3. Go to Settings > Accounts > Sign-in Options.
4. Click Add a PIN and add a new PIN for your account.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.