Windows 10: I need with my computer that’s being hacked please

Yes my YouTube account got hack and my Adsense I went to restart my computer since I know that’s where the hacker is now I left on my blue screen that ask to select my country I can’t click my keyboard keys or my mouse I can’t do anything I try to get support everytime I do I get sign out or my screen refreshed or it said access deny I believe the hacker is stopping me from getting any support because he already try to hack all my google accounts so my computer is the main target because that’s where my information is I need help please I need at least a phone number or support I can sign into

:)

 

Hacked computer

My computer was hacked and I lost my admin rights. I tried doing a recovery, but that failed. Incomplete. Can't get to lock screen anymore

Any suggestions?

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

Computer was hacked.

Hi Windy,

There are a few steps that we can apply to remove that malicious software from your computer. Before we proceed with the troubleshooting, we'd like to know the following:

• Do you have other admin user profiles on your computer?
• Were you able to access desktop screen?
• Is your computer still connected to a public network?

Looking forward to your response.