Windows 10: I paid for advertising free Solitaire and Casual Games but am getting advertising. What is...

I paid for advertising free Solitaire and Casual Games but am getting advertising. What is the remedy?

:)

 

Solitaire & casual Games. Will not start up.

Hi Ulf,

I am , a fellow Microsoft user like you.

It seems to be a known temporary bug. Please follow this steps.

Open the Microsoft Store and ensure you have the latest versions of the following apps (Install or update these apps if needed):

> Microsoft Mahjong

> Microsoft Solitaire Collection

Once you've done that, launch Microsoft Mahjong first and sign in with your Microsoft or Xbox account.

Inside Microsoft Mahjong app, scroll down and locate the Solitaire Collection that is under Other Microsoft Casual Games and click on it. This should open the Solitaire & Casual Games app (Microsoft Solitaire Collection).

Afterward, close all apps and restart your PC.

Upon restarting, open the Solitaire & Casual Games app (Microsoft Solitaire Collection) and see if the games are working now.

This sequence of steps might help reset any temporary glitches that could be affecting the games.

You can also try workaround 1 and 2 using steps here: https://microsoftcasualgames.zendesk.com/hc/en-...

Please let me know if you have any further questions or concerns.

Best regards,

 

I bought a new computer. How do I switch over the no-advertisement subscription for the "solitaire and casual app".

I bought a new computer. How do I switch over the no-advertisement subscription for the "solitaire and casual app".

 

Microsoft Solitair and Casual games stopped loading on Windows 10

About 10 days ago Microsoft Solitair and Casual games stopped loading on my PC. The app is loaded through my Xbox application on my PC. The game attempts to open and the 6 rotating playing cards rotate on the opening screen but the game then never opens. I have tried every suggested option that Google and Xbox put forward but to no avail. I have spoken to the Microsoft help line but they were unable to resolve the issue for me and suggested it is a known problem which they are looking into. That was over a week ago and no response has been received and the app is still not working. I am a premium user of this game and feel very frustrated that I cannot play a game I have paid for. Hope you can help. Thanks.