Windows 10: I paid for my subscription. BUT, my account has been closed.

I have all the documentation that I paid for Microsoft 365 thru Paypal.Sharon Drenner

:)

 

Paid subscription not recognized

I have paid for Premium subscription to my Microsoft Solitaire Collection. It has been charged to my Pay Pal account, but I am still getting notices that it has expired and I am not receiving the benefits. Any idea how to fix it?

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Canceling a subscription to Microsoft 365 for a year that I paid for by accident

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
   
2. Find your subscription and select Manage.
   
   Note: If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
   
3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
   
4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.