Windows 10: I picked up a 3TB external hard drive but my system does not recognize it - Len

Discus and support I picked up a 3TB external hard drive but my system does not recognize it - Len in Windows 10 Drivers and Hardware to solve the problem; The unit is constantly flashing but is not recognized... Discussion in 'Windows 10 Drivers and Hardware' started by LenMcNally1, Nov 17, 2020.

  1. I picked up a 3TB external hard drive but my system does not recognize it - Len


    The unit is constantly flashing but is not recognized

    :)
     
    LenMcNally1, Nov 17, 2020
    #1
  2. Zaki_j Win User

    Toshiba external hard drive not recognized

    Hi Philip,

    Thank you for writing to Microsoft Community Forums.

    I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
    It would be great if you can answer these questions to assist you in a better way.

    • Did you try connecting the Hardrive to different USB Port?
    • Does the Hardrive get detected if you try connecting it to a different PC?
    • Are you aware of any changes made to the computer recently?

    I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
    “USB Device not recognized” when you try to access a USB external hard drive


    Note: Ignore method 2 & 5 from the above article.

    Let us know how it goes.

    Regards,

    Zaki
     
    Zaki_j, Nov 17, 2020
    #2
  3. vallero Win User
    external hard drive not recognized

    Hello zbook
    #1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
    #2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
    #3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
    #4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
    #5) Sorry but I have no way of getting a photo of BIOS


    I picked up a 3TB external hard drive but my system does not recognize it - Len [​IMG]


    I picked up a 3TB external hard drive but my system does not recognize it - Len [​IMG]


    I picked up a 3TB external hard drive but my system does not recognize it - Len [​IMG]

    I look forward to reading your comments
     
    vallero, Nov 17, 2020
    #3
  4. I picked up a 3TB external hard drive but my system does not recognize it - Len

    Windows 10 upgrade now external hard drives not recognized

    I have two Western Digital 3TB Mybook essential external hard drives and two Seagate 4TB expansion desktop drives model SRD00F2 that were all recognized when I was running Windows 7. Once I upgraded to Windows 10 they were no longer recognized. I upgraded
    the firmware on the drives but no luck. The drives are visible in Device Manager but greyed out. They are not visible in Disk Manager so I am not able to change the letters as many posts have suggested. I have plugged the drives into another PC with Windows7
    and as expected the drives work fine. Any suggestions would be appreciated before I roll back to Windows 7.
     
    Wildside10, Nov 17, 2020
    #4
Thema:

I picked up a 3TB external hard drive but my system does not recognize it - Len

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