Windows 10: I purchased a new laptop but the windows 11 pro upon activation says it is being used on...

What can I do legally against this company

:)

 

Cannot activate Win10 Pro after Microsoft Store app purchase

Hello guys, My laptop came pre-installed with Win10 Home 64bit and I recently purchased a Win 10/11 Pro licence from the Microsoft Store app. Unfortunately, having some issues activating the digital licence for Win10 Pro. Here is the situation:

• Logged into Microsoft account used for the purchase (also received the email receipt of the purchase)
• Already connected to stable internet

What I tried so far: Entering the Win10 Pro generic key: Received error 0x800700005:

Clicking Close returned another error 0xC004F034:

Clicking Troubleshoot re-activated my Win10 Home so still not on Pro. Thanks for any help. [FIXED] Win 10 Pro suddenly became Win 10 Ent from MS Store app: Jump to solution - Cannot activate Win10 Pro after Microsoft Store app purchase Sources:

• Windows 10 Home to Pro Update became Enterprise and won't activate - Microsoft Q&A
• Bought Win 10 Pro, but laptop now says Win 10 Enterprise. - Microsoft Community

 

Unable to activate a purchased windows 11 pro subscription

Hello everyone

As seen, Microsoft has added another unhappy costumer to its list. It was in August that I purchased the windows 11 pro as suggested by my organization for official purposes. But due to some glitch in the new device that I had purchased, I had to get it replaced within 6 days of receipt.

In that duration, I had purchased the windows 11 pro subscription from Microsoft store. The invoice clearly mentions that the product key has been shared with you over the mail, WHICH WAS NOT SHARED. Fair enough. I ignored that because later they informed me that they have issued me a digital license. As a normal user, I would be relieved that I have a digital key and whenever I would log in to a new device and provide the details to Microsoft, they would activate my lifetime subscription of windows 11 pro. BUT, when I received the new device, I found that MICROSOFT CANNOR HELP ME BECAUSE I DONT HAVE THE PRODUCT KEY OF THE PREVIOUS DEVICE.

As a consumer, it was very user unfriendly that they will not be able to activate my windows 11 pro subscription in the present device because they don't have the product key of the previous device. As a lay man, we are unaware of these technicalities, and I reached out to Microsoft who kept performing some troubleshoots in my laptop and concluded that they will not be able to provide me with the activation. I paid an amount of 7000 for nothing.

They diverted my case and quashed it entirely by saying that they cannot help me, despite having all the proofs that I have purchased the subscription digitally and have a license. Now they have raised my issue to Level 2 and even they are not able to help me.

According to my laptop provider, Microsoft only issues digital product keys to the providers as well and have access to all the product keys if they are provided the service tag of the laptops. Plus, if they have issued a digital license to me, they can send a verification code or seek for my laptop to get the issue resolved but I don't see any efforts from their side. I still seek resolution for this issue, but I am landing nowhere with Microsoft.

I am very very upset with the service of Microsoft

 

Windows 11 pro activation issue Error Code 0xC004C008

Hi

Welcome to Microsoft community.

The error code 0xC004C008 in Windows 11 Pro typically indicates that the product key you're using has exceeded its usage limit. This can happen if the key is meant for a limited number of activations and has been used more times than allowed. Here are some steps you can take to resolve this issue:

1. Confirm Your Product Key: First, ensure that the product key you are using is correct and meant for Windows 11 Pro. If you have multiple keys, it's easy to mix them up. Double-check the key and try entering it again.
   
2. Contact Microsoft Support: Since the error suggests that your key has exceeded its activation limit, the best course of action is to contact Microsoft Support directly. They can provide specific details about the usage limit of your key and help you with activation.
   
3. Purchase a New Key: If Microsoft confirms that your key has indeed exceeded its activation limit and cannot be reset, you will need to purchase a new Windows 11 Pro license.
   
4. Troubleshooting Steps:
   
   • Run Activation Troubleshooter: Go to Settings > Update & Security > Activation and then click on Troubleshoot. You've mentioned it shows an error (0x80070520), which usually indicates a different problem (often related to communication issues with Microsoft servers). Ensure your internet connection is stable and try running the troubleshooter again.
     
   • Check for Updates: Sometimes, pending updates can interfere with the activation process. Go to Settings > Update & Security > Windows Update and check for any pending updates. Install them and try activating again.
     
   • SFC and DISM Scan: Run the System File Checker (SFC) and Deployment Image Servicing and Management (DISM) tools to repair Windows images and correct any issues that might be affecting activation.
     
     • Open Command Prompt as Administrator.
       
     • Type sfc /scannow and press Enter.
       
     • After it completes, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.
       
5. Consider Hardware Changes: If you've made significant hardware changes to your PC, Windows might consider it a new device, which can affect activation. The Activation Troubleshooter mentioned above can sometimes help with this, particularly if you're signed in with a Microsoft account that has a digital license linked to it.
   
6. Reinstall Windows 10 Pro and Upgrade: If all else fails and you previously had Windows 10 Pro activated on the same hardware, consider reinstalling Windows 10 Pro and using the free upgrade path to Windows 11 Pro, if available. This might circumvent the issue by validating your hardware through the previous activation.
   

Using a genuine and appropriately licensed version of Windows is crucial for receiving support and updates. If you continue to experience issues, purchasing a new license or contacting Microsoft Support are your best options.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist