Windows 10: I purchased an Item on the Game Sea of Thieves and Realized it was on the wrong account.

I have two separate Microsoft accounts. One for my games and one for my personal use. I recently purchased an add on for the game Sea of Thieves on the Microsoft store and then realized it was not on the right account. I have not used the add on or anything as its on the account I don't use so I can't even if I wanted to. I want either a refund or for the funds to move over to that account. It is very hard to get in contact with anyone on here and I can't just contact a representative and get help.

:)

 

Sea of Thieves not available?

Hi HideTheHorizon,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the Microsoft Store app doesn't work as it should.

• Have you signed in to the same account that was used for purchase?
  

Suggest you to refer to the following information from this article
"To find out what regions you can purchase Sea of Thieves in, and what languages are currently supported refer to the useful articles on the Sea of Thieves".

Sea of Thieves FAQ: Xbox Support

Troubleshoot problems with Xbox Play Anywhere games:
Xbox Support

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Unable to download Sea of Thieves from Store

Hi,

Thank you for the reply.

Kindly follow the below steps.

Step 1: Launch Microsoft Store and click on the Account icon on the top right corner of Microsoft Store.

Step 2: Enter the email address that you used during the purchase of Sea Of Thieves game. (The email address that you have received as purchase verification mail for Sea Of Thieves).

Step 3: Once you have logged into Microsoft Store, search for Sea Of Thieves game by clicking on the Search bar on the top right corner of Microsoft Store.

Step 4: Select the Sea Of Thieves game, download and install.

Regards,

Mala.S

Microsoft Community - Moderator

 

sea of thieves

Today I downloaded sea of thieves on my windows 10. I opened sea of thieves and it suddenly closed the game after a split second, I tried multiple times but got nothing, any suggestions?