Windows 10: I purchased Microsoft family 365 in 2018 and renew every year. I have been unable to add...

I purchased Microsoft family 365 in 2018 and renew every year. I have been unable to add new devices because I cannot find the key code. I have the original purchase receipt and serial #

:)

 

Renewal Microsoft 365

Hello Maman Jaenuddin

Thank you for posting in Microsoft Community.

It seems like you have an issue in regard to the Microsoft 365 family package renewal. Let’s work together in finding the best resolution to this issue.

Here are a few steps you can try to resolve the issue:

• Check your account: Make sure you’re signed in with the same Microsoft account that you used to purchase your subscription.
  
• Check your payment method: Make sure the payment method you have on file is up to date.
  
• Check your email: Sometimes, Microsoft sends important information about your subscription to your email. There might be some instructions or information that can help you.
  

Contact Support: If these steps don’t work, you might want to contact Microsoft Support for further assistance.

• Open the browser and go to Contact - Microsoft Support
  
• Enter a brief information of your concern.
  
• Click the "Contact support" button at the bottom of the page.
  
• Sign in with your Microsoft account and follow the on-screen instructions until you get a live support from Accounts and Billing.
  

Regards,



Microsoft Community Moderator

 

Paying for Microsoft 365

Credit card seems to be required (but can be expiring soon, or auto-renewal can be canceled immediately):

Credit card required for Office 365 – why?


It may be possible to conduct the purchase (cheaper) by some other means elsewhere:

6 steps to saving on Microsoft 365 renewals or first purchase

 

Unable to purchase on Microsoft Store with a Family account.

Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
option in lieu of your account balance, or add additional value to your Microsoft account.

To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

1. Sign in to your account on the
   Microsoft Family page.
2. Find your child’s name and select More options > Spending >
   Change content restrictions.
3. Change the restrictions settings and allow the account to purchase.

If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

Keep us updated with the results after performing the suggested solutions above.