Windows 10: I purchased Windows 10/ 11 earlier today, but want to return it because I can't download it...

I purchased Windows 10/ 11 earlier today, but want to return it because I can't download it onto my pc error message I bought it through the app store and it charged my credit card and i want to cancel

:)

 

I purchased HEVC earlier today and it did not download

I purchased HEVC earlier today and it did not download

 

Returned the ASUS and purchased a Dell

I have made my decision and I am returning the Dell. After my money is refunded, I will have to do research and will have a choice on what to find that fits into my budget but better than the Dell. I hate returning things like this. It is so frustrating. I know a lot of you have recommended brands, models, and told me where to purchase a computer from, but if some of you could re-list some suggestions that would be very much appreciated. I need all of the help I can get with this.

 

Return purchase of Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to return the purchase of Windows 10. I’ll certainly help you with the process. We would like to know if the purchase was made through Microsoft Store.



If you have purchased Windows 10 through Microsoft Store, you can easily request for a return by signing in to the

Order history page and then select
Request a return for the order. For more information, I would suggest you to refer the instructions in the article on

Returning items you bought from Microsoft Store for exchange or refund.



You can also track the refund request online. Refer the article on
Get the status of your return and refund from Microsoft Store.



If you face any issues, you can get in touch with the
Microsoft Store support team and they will help you in returning the purchase.



However, if you have not purchased Windows 10 from Microsoft Store, then in that case, I would suggest you to get in touch with the respective seller and request for a refund.



Let us know if you need any further assistance, we will be glad to help you.



Regards,

Nikhar Khare

Microsoft Community - Moderator