Windows 10: I purchased Windows 10 Pro Upgrade and am receiving an error message, no assistance and no...

I just purchased the upgrade from Windows 10 Home to Pro. I was instantly charged $105, before the download began, with no option to review the purchase prior to the charge. I received an error message and the box went away so I could not screen shot it. The order is in my account, but when I click on the link, I receive a page that says that the page no longer exists, so no hope for a new download. The link I purchased is broken, and I have not been able to get any assistance from Microsoft. I never received a license number or product key. What should I do?

:)

 

Purchased Windows 10 pro upgrade stuck on working on it

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, please share the information:

• When exactly does the Windows 10 pro upgrade gets stuck?
• 
  Where did you purchase Windows 10 pro upgrade?
  
• 
  Are you getting any error message?
  

For more information, I suggest you to refer the answer provided by
Cpt Brik, one of the community member from the following link.

http://answers.microsoft.com/en-us/...s-10-pro/6c4e48a7-00f7-475b-89ce-a6e36b726049

Please get back to us with the requested information and we'll be glad to assist you.

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

Purchased Windows 10 pro upgrade stuck on working on it

• When exactly does the Windows 10 pro upgrade gets stuck? - After i purchased it from the microsoft online store and after clicking no on save files before upgrade (or something like that ), i go back to the screen and i see working on it ....
  
• 
  Where did you purchase Windows 10 pro upgrade? - Purchased it from the microsoft store
  
• 
  Are you getting any error message? - None at all
  

What i did, is that after awhile, it seems to be stuck, i restarted the laptop.