Windows 10: I purchsed a $499 support ticket but never received a ticket number, The issue is...

I purchased a $499 support ticket but never received a ticket number, The issue is unresolved but the order history shows the support issue is closed. What should I do? Either want refund or issue resolution but I cannot figure out how to get back in touch with MS. Calling telephone is not productive because of communication difficulties. I have and order number but not a ticket number.

:)

 

Associate support ticket with account

Dear All,

I have recently submitted a query and received a support ticket number with it. Unfortunately, I only created an account afterwards. Is it possible to "connect" the ticket with my account somehow? If I am correct, this would be the only way I can track its
status. Thank you.

 

ticket number is 1047261341

ticket number is 1047261341.

 

Open Support ticket left - cannot get response or open new ticket

Thanks for trying to help!

Unfortunately I can't get any of those things to help. It is not my browser cache that is showing the ticket in an old status. I have tried it in a new browser. The ticket is literally left open and not being responded to. And as I said, I cannot open a new ticket as when I try, whatever I do, it dumps me into this "dead" but open ticket.

I have tried going to the support website to contact support another way, but I cannot see anything here other than opening a ticket (which I cannot do) or phoning the number I mentioned (which is just a recorded message telling me to open a ticket).

This is why I am so frustrated!

Do you have any other ideas? Can you show my how I can get to a phone number other than the one I mentioned maybe? That support website is a maze of options, I have tried loads, but getting nowhere...

Thanks again.