Windows 10: I ran Microsoft Safety Scanner and it found 16 infected files, but will not show me which...

I've been having issues with my computer which is only about 6 months old. Just odd things at first, things like different programs not functioning properly one minute but were fine later. Then my virus software wasn't functioning properly. I uninstalled that and re-installed it and it seems worse. I ran scan after scan both with that program and Windows Defender. Nothing came up. My internet won't stay connected unless I reboot every single time. My VPN keeps shutting off and i've gone thru all the instructions as to keeping it on. Now, in writing this, I can't even attach my screen

:)

 

Microsoft Safety Scanner found 16 infected files. How to quarantine these files?

Microsoft Safety Scanner found 16 infected files. How to quarantine these files?

* Moved from Community Center

 

Microsoft Safety Scanner > Files Infected count

There's a bit of a UX problem with the scanner. As it is running it may encounter files that are suspected of being infected but indicate a count as: "Files Infected: XX"

This suggests the files are infected and apparently no list of these potentially infected files are provided.

1. Change the label to "Possible Infected Files"
   
2. Write to the msert log the list of possibly infected files for further review/action.
   

I say this as I let the tool run for over 3 hours, racking up over 20 "Files Infected". My computer was disconnected from the Internet during the scan. So I was surprised that the files in question were somehow "cleared" despite a lack of Internet connection.

From the log:

Results Summary:

----------------

No infection found.

Failed to submit MAPS report: 0x80072EE7

Failed to submit clean hearbeat MAPS report: 0x80072EE7

Microsoft Safety Scanner Finished On Sun Apr 30 13:20:56 2023

If the suspected files couldn't be submitted, then how were they cleared? Which files were suspected?

I appreciate the tool just cannot trust the results.

 

Microsoft safety scanner finds no virus?

Hello Anxious,

I am Jaspreet Singh.

Microsoft Scanner works in steps.

So at first stage it will detect what may be an infected file and it will add that to a list. This is the number you see when you see the scanner progressing. These are not actual infections, just suspicious files.

Once the scan is done the safety scanner will match the suspected files with the most recent database of threats and then tell you the actual infections on your system. If the last number is 0 it means no actual infection was found.