Windows 10: I receive the error message “this microsoft account does not exist. Enter a diffrent...

Dear Microsoft Support Team,We are experiencing an issue where our company’s Microsoft accounts are suddenly unable to access the Microsoft Store. We receive the following error message:"This Microsoft account does not exist. Enter a different account or request a new one."Our employees have been using their Microsoft accounts without issues for the past three days, but now none of us can log in to the Microsoft Store. This is affecting our operations as we rely on the store for necessary applications.Could you please assist us in resolving this issue as soon as possible?Thank you for your pro

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Can`t login to my acc in Win10, "That Microsoft account doesn't exist. Enter a different account or get a new one." When my exist

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error, ‘That Microsoft account doesn't exist. Enter a different account or get a new one’ when you try to login with your Microsoft account. I’ll certainly help you with the issue.



However, it would be great if you can help us with the details requested below:

• Are you trying to use the Microsoft account to sign in to the PC or to an Office 365 product?
  
• Are you facing this issue only on a particular computer or on every computer?
  

Please reply with more information on the issue to help you with the appropriate troubleshooting steps.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft account does not exist error - but it does exist...

Another example of my confusion:

Step 1: Windows/Start button is pressed in the bottom left.

Step 2: Above "Power", "Settings", "Pictures" and "Documents" is my account/email address that I'm currently using to post this question with (which also is the Microsoft account I have my 365 subscription tied to). I click on my account with my personalized icon.

Step 3: Above "Sign out" and "Lock" is "Change account settings" which I click.

Step 4: I'm brought to "Your info" which has my personalized icon, correct email address, listed as the administrator too. I select "Manage my Microsoft account" and am taken to account.microsoft.com and logged in to the same correct email/account. I can see on this page my 365 family subscription is still active and fine.

Step 5: I go back to the "Your info" pop up settings window and below "Manage my Microsoft account" is another link to "Verify", of which I click.

Step 6: The small Microsoft Sign in window appears with prepopulated text saying that the same exact email address that I'm signed in on my computer using, (of which has active 365 subscription and has no issues seen on account.microosft.com when I log in) doesn't exist. The exact text is as follows and red: "That Microsoft account doesn't exist. Enter a different account or get a new one."

Step 7: When trying to re-enter the same email address, and clicking "Next" in the bottom right of the window, the red text persists that the account doesn't exist.

I can't comprehend how my correct email address which has Microsoft subscriptions simply can't be found or 'doesn't exist'.

Apologies for the long-winded questions, but I'm trying to be as thorough as possible so that anyone can review this and hopefully have a better understanding of the issues I'm having. I'm getting a bit desperate to have this sorted out and any solutions would be extremely valuable to me.

 

Unable to set up Microsoft Account

Hi CrossFitDerek,

Thank you for posting the query on Microsoft Community.

I am sorry to know that you are unable to set up Microsoft account on Windows 10.

Do not worry, will assist you with the issue.

• Are you able to log into Microsoft account online?
• What error message you receive when you enter the new password?

I suggest you to try the steps provided, in the link below.

Sign in with a Microsoft account:

http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.