Windows 10: I recently bought a headphone which has a 7.1 surround technology. Unfortunately I can not...

I downloaded Razer 7.1 Surround app. It says I must choose 7.1 Surround for my speakers at the sound options section. Unfortunately, there is no such option there. I tried to change it from mmsys.cpl as a youtube video suggested, but it only shows "Stereo" option where it should be "5.1" and "7.1" as well. Thank you for your help already.

:)

 

Headphones with 7.1 Surround Sound Issue

Hello. I need help with my headphones and my computer regarding the audio issue.

So, my Logitech G433 has a 7.1 Surround Sound support and it has software to use the feature.

I have the driver installed for the headphones to function. However, when I test the surround sound through Logitech Gaming Software, only two channels (left and right channel) works and the other channels didn't work. Even I tested it on the Configure options on Sounds from Windows and the other channels aside from the left and right channels didn't work.

I recently downgraded from Windows 10 to Windows 7 because I have been experiencing some performance drops on Windows 10. Here are some information for your reference:

TECHNICAL SPECIFICATIONS
Operating System: Windows 7 SP1

Logitech Gaming Software: Version 9.02

Logitech G433 Firmware: Version 116.1.5
G433 Driver Version: 2021.1.1365.0

Any suggestions on fixing it would be much appreciated. Thank you.

 

No Virtual Surround With New Headphone From Amazon

These headphones from Amazon (see Link) are supposed to have 7.1 virtual surround sound. It only shows as a stereo device in Windows 10 (build 18363.535)

It is a model EasyAcc G941 (or EasyAcc 7.1 Virtual Surround Sound USB Gaming Headphones).





only Stereo (EasyAcc Driver)




7.1 (here MSI DS502 driver stock photo)


I have since found out it is sold under a variety of brands. For instance: MSI DS502 and by SADES.

I tried installing all these drivers (and of course the EasyAcc driver) and they are identical except for the brand logo. The driver is always a C-Media driver with version 8.1.12.26 and a driver date from 2015. All the controls are locked down or invisible except for stereo left/right volume control. In Windows 10, it shows as a stereo device in control panel.





control panel




device manager

How can I make this work with 7.1 surround sound?

- - - Updated - - -

Update: I've found the missing controls:





Needed to right click the speaker symbol. So, completely counter intuitive. Like so many apps from Asian hardware manufacturers. Reminds me of my GeForce over-clocking tool.

However now it still registers in Windows as a stereo device. How can any app or game output to it in 7.1? I don't think it can.

I guess my question now is: Any headphones with virtual surround should register in Windows as a 5.1 or 7.1 device. Is this correct?

 

Muffled sound after removing USB headphones and plugging them in again.

Hi,

Thank you for writing to Microsoft Community Forums.

Provide us additional information to assist you better with this issue:

1. What is the make and model of the computer and headphone?
   
2. Have you tried the same headphone on different computer?
   
3. Are you facing the same issue with the different headphone?
   
4. Which version of Windows is installed on your device?
   

Refer the article Which Windows operating system am I running
to provide the details.

Try the below suggested steps.

Method 1

1. Right click on Volume icon > Sounds >
   Playback.
   
2. Select Headphone > Properties > Advanced.
   
3. Uncheck “Allow applications to take exclusive control of this device”.
   
4. Switch to Spatial sound tab > Uncheck “Turn on 7.1 virtual surround sound”.
   
5. Click on OK and check the status of the issue.
   

Method 2

If the issue still persists I suggest you to refer the article Fix sound problems in Windows
10 for the troubleshooting steps.

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

Muralidhar

Microsoft Community Moderator