Windows 10: I recently installed a new HP printer. Since then, an image has appeared in the lower...

I recently installed a new HP printer. Since then, an image has appeared in the lower right corner of my screen. I can't delete it and don't dare open it. McAffee has not detected any issues. I don't see how to attach a screen shot but the picture has a blue background and what looks like a white road going up with some green that could be grass on the right side.

:)

 

Printer installation

Although the HP support forum is a good place to ask this question, I have some doubt whether you'll actually get a useful answer. As far as I can see, the main suggestion there is to completely uninstall and reinstall the HP printer software. That may
or may not work. I didn't notice any positive responses to such suggestions.

If you're willing to take a few more diagnostic steps, perhaps I can suggest something.

How do you want to connect the printer to your computer: USB or wi-fi?

At this point, is anything related to this printer installed? For example:

• Click Start, type Programs and Features into the Search box, and press Enter. If there are any HP-related programs listed here, what are they?
• Open Devices and Printers. If there are any HP devices shown here, please list them.
• Still in Devices and Printers, select (click once) any item in the "Printers and Faxes" section. Now click the link at the top for "Print Server Properties." Select the "Drivers" tab. If there are any HP-related items shown here, please list them.
• Select the "Ports" tab and scroll down past the LPT and COM ports until you get to FILE: . Please list any ports that appear after FILE:
• Make sure that your OfficeJet 6962 is powered on. Click Start, type Fax and Scan in the Search box, and Press Enter. Click the "Scan" button at the lower left. Click "Tools" in the menu bar and then click either "Scan routing" or "Scan settings." Was
  the scanner selected or not?

 

Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

re: HP Printer

Two steps:

1. Start button (lower left)
2. Devices and Printers
3. Right-click on the printer you want to delete
4. Choose Remove device

1. Start button (lower left)
2. Control Panel
3. Uninstall a program
4. Find your printer (there may be multiple entries)
5. Click once on each, then Click uninstall on the top header