Windows 10: I recently shut my computer off during a system update, and now when I boot it up the...

I have tried updating my driver and all the advanced repair options, and nothing has worked. What do I do?

:)

 

Windows update failed and unable to boot

Hi Chrissy,

To assist you better help us with the information below.

• Have you made any recent software/hardware changes to the computer?
• Do you get any error message or code when trying to boot into the computer?

When installing updates it puts message “Do not shut down your machine”, if you unplug the AC adapter or turn off the computer Chances are:

• Windows resuming the installation process next time you shutdown.
• A non-vital program file becomes corrupted and causes some feature of the OS to become unusable and crash.

As an initial step I would suggest you to unplug all external devices if connected and then try to boot the computer by plugging in the AC adapter and check if you are able to boot the computer.

If the computer boots make sure all the updates are installed and then you can login to user Interface.

If you still not able to unable to get the in Windows Bootable environment I Would suggest you contact your manufacturer.

Get back to us if your require more help on this query.

Thank you.

 

New HP ProBook dead after most recent update

Hi Trudy,

We may need to further investigate your concern for us to be able to identify the cause of the issue. Is it only showing a black screen without any Windows logo or cursors? We suggest performing a system restore by following the steps below:

• 
  Start your desktop, and after the manufacturers logo disappears and Windows 10 tries to boot, press and hold the power button for 5-10 seconds to perform a hard shut
  down.
  
• 
  Do the step #1 until you see the Windows logo screen or Please wait during boot. (You
  may need to perform this up to 3 times.)
  
• 
  After Windows 10 boots into the Windows 10 Recovery Environment (WinRE), you can now access Startup
  Recovery, Safe Mode, and Command Prompt.
  
• 
  Go to Troubleshoot > Advanced Options > System Restore,
  and then check if you have a restore point.
  
• 
  In the list of available restore points, choose the date prior to the issue. Steps can be found in this article on
  how to perform a System Restore. Refer to Restore from a system restore point.
  
  
  

If the steps above fails, we suggest that you boot your computer in Safe Mode (while in the Recovery Environment) and see if it helps. Follow the steps below on how
to boot in Safe Mode:

• 
  Go to Troubleshoot > Advanced Options > Startup Settings and click Restart.
  
• 
  Upon restart, click/press 4 to boot into Safe Mode.
  
  
  

If Safe Mode does not work, we may need to Reset your computer. Follow the steps below:

• 
  Go to Troubleshoot > Advanced Options > Reset this PC.
  
• 
  Choose to keep all your files and applications. This will re-install Windows 10 whilst keeping your data and applications.
  
  
  

Let us know how it goes.

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.