Windows 10: I restarted my computer and when it took me to type my pin in the letters wouldnt work but...

when i failed multiple times it allowed me to type letters to solve the phrase challenge but once i passed it still wouldnt let me type my password in, numlock isnt activated or anything. Help please?

:)

 

Can't type letters in PIN when logging into Windows

Good morning everyone,

my apologies if this question already exists somewhere, I just couldn't find this specific problem.

When I recently tried to log into my computer, I noticed the PIN field wouldn't accept letters anymore. This is weird as typing numbers still works. I eventually managed to log in by using the Windows password option where typing letters and numbers works
perfectly fine. The keyboard can't be the issue cause I'm using it now to type this message and as I said, switching to password option works. The problem literally happened overnight. Unfortunately, I can't remember if Windows was updated before switching
the computer off the previous night.

I then went on to try and change the PIN to all numbers but even that doesn't work as I experience the same problem when being asked for the old PIN. Any suggestions what may cause this issue?

Thanks,

Christian

 

Windows pin not working after restart

Hi Bhaumik,

The possible cause of this issue is corruption of files or it could be missing registry settings. To address your concern, we suggest you to follow these steps:

• Open File Explorer and browse to this location:
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
• Delete everything within that folder
• Go to Settings > Accounts >Sign-in Options, click Add a PIN again and set your PIN
• PIN sign in should work going forward

Let us know how it works.

 

Why doesn't my pin work with the anniversary edition?

Hi Nancy,

We would like to know more about the issue. Before you had the Anniversary Update, were you using an 8-digit PIN?

For the meantime, we suggest that you remove the current PIN and create a new PIN. You can do that by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
  
• Choose Accounts.
  
• Select Sign-in options.
  
• Under PIN, select Remove.
  

After you have deleted your current PIN, create a new 4-digit PIN by following these steps:

• Select the Start button, type Settings, and select it from the list of results.
• Choose Accounts.
• Select Sign-in options.
• Under PIN, select Add.

Once you have created your new 4-digit PIN, restart your computer and sign-in using the new 4-digit PIN.

Note: It is very important that you remove then create a new PIN rather than changing the current PIN.

Let us know how it goes.

Regards.