Windows 10: I seem to be stuck on this screen, it doesn't show me my account or any option to choose on...

My computer recently bluescreened and I started my computer back up, and this is where my problem started. It keeps looping me into this screen and when I look for my account it does not show. When selecting the forgotten your password or can't see your account screen, it tells me to restart my pc, which starts the loop againHow can I solve this issue?

:)

 

Stuck at “choose an account to continue” screen

Hi Lucas,

One of the possible reasons why your PC fails to boot into normal mode are broken components on the boot configuration data of your system. To isolate your concern, we suggest that you perform the following steps to trigger
Safe Mode through the Windows Recovery Environment (WinRE) option. To do this, follow the steps below:

• Improper shutdown process
  • Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
  • On the fourth time that you turn on your computer, just simply wait for the
    Windows Recovery Environment (WinRE) window to appear.
• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click
  Restart.
• Once your computer restarts, you will see a list of options. Press the
  F4 key to start your computer in Safe Mode.

We also recommend that you perform a system restore after booting in safe mode.
This option takes your PC back to an earlier point in time. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To do this, follow the steps
below:

• In the Search box, type Control Panel and press
  Enter.
• On the upper-right window, under View
  by, click Category and select
  Large icons.
• Search Control Panel for Recovery.
• Select Recovery > Open System Restore > Next.
• Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Let us know if the solution above works for you.

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

My screen only shows the "choose an option" screen.

Hi,



Thank you for updating us. Let me help you.



I suggest you to perform an automatic repair and check if it helps.

Step 1: Create ISO for Windows 10



You may also refer to the article mentioned below to for downloading Windows 10 on your computer.

Download Windows 10



Step 2: Perform an Automatic repair

The Automatic repair can detect and fix the issues that prevent the computer from working normally.

After you have a Windows 10 installation disc/USB, follow these steps:

• 
  When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.
  
• 
  The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
  
• 
  Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM (in case you create DVD). Select USB in case
  you create USB.
  
• 
  After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and Keyboard type.
  
• 
  Click Repair your computer in the lower left corner.
  
• 
  Click on Troubleshooting, advanced option and then click Startup Repair.
  

Step 3

If automatic repair doesn’t help to repair the startup files, you may try to repair them using these commands through Command Prompt under Advance Options.



Refer to the steps:

• 
  After you boot your computer using Windows 8 DVD
  or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and Keyboard type.
  
• 
  Click Repair your computer in the lower left corner.
  
• 
  Select Troubleshoot from
  Choose an option screen.
  
• 
  Click Advanced options in Troubleshoot screen.
  
• 
  Click on command Prompt.
  
• 
  Type these following commands and hit enter after each line of command:
  

Bootrec /fixmbr

Bootrec /fixboot

Bootrec /scanos

Bootrec /rebuildbcd

Check if it resolves the issue.



I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.