Windows 10: I think I have been scammed

My computer came up with a message saying that it had been blocked because of a virus threat. I could not 'x' out of it or any of the programmes that I had open so I called the number on the screen - an 0800 number so it looked ok.


I then stupidly gave them remote access to my computer. It wasn't until he asked for money that I got suspicious and I ended the call, ut in the meantime he has had access to my files.


I don't know what to do. Any help will be welcome.

:)

 

Scam Alert

Suggest reading/watching:.

• Beware of Phony Tech Support Scams
• Protect yourself from tech support scams

 

security scam?

Yes. That's a scam which is going on since many many years.

Suggestion to read:

• Beware of Phony Emails & Tech Support Scams

• https://www.microsoft.com/en-us/wdsi/threats/support-scams

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection

 

scam alert possibly??

Yes, that's an ongoing scam.

Suggest to read/view:

• Protect yourself from tech support scams
• Beware of Phony Tech Support Scams