Windows 10: I Think Installing Drivers Out of Order Resulted in a Black Screen with Cursor

Hello.


I built my pc last night and this morning installed Windows 10 Pro via USB. I was able to install a few applications Steam and Discord and browse the internet normally.


This afternoon, I decided I should update the drivers on my motherboard since that's a thing I've heard tech people say to do. I went to the website of my motherboard's manufacturer and found the drivers page for my specific motherboard. I installed a chipset driver update and when it requested a restart I did so. Upon logging back into Windows, all I could see is a black screen with my mouse cursor. Using the Control-Alt-Delete combo I was able to open task manager and ask an internet friend for advice. He thought it was the graphics card but I suspect it was the update to the motherboard chipset. We tried several easy fixes that none of them worked. At least with Task Manager I was able to access a web browser to ask this question. What should I do? Is there a way to fix this from the state my computer is in? Will I need to re-install Windows? Or will I need to somehow reset the motherboard?


Here are my relevant specs:


OS: Windows 10 Pro - 64 bit version

Motherboard: Asus ROG STRIX 8450-F Gaming Motherboard

GPU: Gigabyte Geforce RTX 20660 using Nvidia

:)

 

Black screen with cursor.


Hi, I am prajwal , my PC is facing a problem.when I installed drivers in my PC, after that screen had become black with cursor , I could not able to do anything, I can't see task manager too.So I want to format my PC.But I want to back up all my stuffs.What and how I should do plz suggest me.
Thank u in advance.

 

Installation black screen on reboot, no cursor


Hi, there's a huge amount of material on this if you search for 'Windows 10 boot to black screen' e.g.
Problem: After installation Windows 10 boot into black screen with cursor!

Possible causes include:
- problem with display driver (including needing to use an earlier version e.g. AMD Catalyst)
- having an installed program (in Win 7) that conflicts with the upgrade
- the 'two monitor/display' scenario described in the above

I'd suggest doing a bit of research and describing what you've tried of the various solutions and approaches widely documented.

My first attempt to upgrade failed with somewhat similar symptoms- this was because I had a certain program installed.
Note that some recommend uninstalling your AV before upgrading.

Hopefully you made a disk image of your Win 7 before starting the upgrade. Good luck

 

Black screen with flashing cursor

Hello Betsy,

A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the steps on this article
to troubleshoot black screen issues on Windows 10.

We look forward to your response.

Regards.