Windows 10: I tried resetting my dads laptop. It was able to reinstall Windows 10 but now its stuck in...

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:)

 

Laptop got stuck doing Windows 10 first tim setup and it gets worse...


I tried to upgrade my mom and dads laptop and when it finally began upgrading it got stuck doing the privacy settings on first boot after upgrade. I figured it was stuck for good so i forced it to shutdown. Now when booting it goes back to upgrading at the last og the 3 steps and is just stuck there with 0%.

 

Resetting the laptop stuck at 99%

Original Title: reset laptop

I bought an Acer. When the laptop was switched on at the shop, i skipped the step where i had to insert my microsoft email add.

The laptop was functioning normally, windows 10 were installed. Then at home, i tried to sign in but it didnt work out. I went back to the shop and they had to reset the laptop but its stuck at 99%. The resetting is taking hours and hours. Is this normal?
All programs have been lost as well. Please help.

 

How to reinstall Windows 10 if my computers used the free upgrade from 7 and 8?

Will windows 10 still accept the license keys from 7 and 8 now if I reinstall my computer?

Does Microsoft keep a list of users who upgraded to Win 10 using their 7 and 8 keys so that when users need to reinstall windows 10 the old keys would work?

Do I need to call in Microsoft to ask them to activate my Windows 10 when I give them my win 7 keys?

Both computers are laptops. The windows 7 machine had the serial printed on the back, and I needed to enter that when I upgraded to 10. The windows 8 machine had the serial built in inside its boot system so I didn't need to enter the key when I upgraded to 10, but I did manage to write down the keys using a fetcher program.