Windows 10: I tried to “delete the latest update program”, but it displayed “a problem occurred and it...

Thank you for your help. This is Ohshima, who made an inquiry at the end of November last year. I'm having trouble again, so I'd like some advice. Event After signing in, the screen turned completely black except for the mouse cursor. Configuration OS: Windows 11 Home PC: Dell Vostro 3681 GPU: NVIDIA GeForce GT 1030 Display: 3 screens Situation I had taken steps to delay the implementation of Windows Update. I hadn't used it for a while, and when I turned it on after a long time, the update started. Then, as before, the screen became completely black except for the cursor after signin

:)

 

AMD display problems after latest build update (1511-10586)

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with display on Windows 10 after the latest update, we will help you with this issue.

This issue might have occurred due to corrupted/ incompatible/ outdated display drivers after the latest update, try the below and check if it helps.

I suggest you to uninstall and re-install the display drivers in safe mode and check if it helps.

Step 1: Try to place the computer in Safe mode with Networking.

Refer: Start your PC in safe mode in Windows 10


Step 2: Uninstall and update the display driver

Steps to uninstall the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter
  and click on Uninstall.
• Restart the computer.
• Do the same as above steps, right click
  on the Display Adapter and click on Update Driver Software.

Step 3: Place the computer in normal mode
and check if the issue persists.

• Press Windows + R keys to open
  Run command.
• Type msconfig and press
  Enter.
• In the System Configuration
  window, click on General tab.
• Select Start-up selection as
  Normal startup, click on Apply and Ok.
• Follow onscreen instructions.

For more information refer to: Troubleshoot screen flickering in Windows 10 for
flickering screen.

Hope it helps. Reply to the post with an updated status of this issue to assist you better.

 

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Hi Chris,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are getting this message
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
when you are trying to launch a game. This might be due to the corrupt display drivers.

Please answer the below questions to assist you better.

1. Does this issue occur to this particular game?

2. What is the make and model of the computer?

Follow the below steps and check if it helps,

I suggest you to uninstall the Display Adapter drivers from Device manager and install the latest drivers from the manufacturer website and check if it helps.

Follow the steps for the same.

• Press Windows Key + X key and click Device Manager.
• Expand ‘Display Adapters’.
• Right-click on the Display Adapter listed and click on ‘Uninstall’.
• Install the latest driver from the manufacturer website.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

display problem

Hi Wayne,

We appreciate you for being part of Windows 10.

Before proceeding, we need more information to help you better.

• Have you updated display adapter?
• Is your system up to date?
• Have you made any changes prior to the issue?

Kindly follow the below methods and check if it helps.

Method 1:

Update the display drivers through Device manager.

Update display drivers

Please follow the steps given here to uninstall and then reinstall the Display drivers.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and display drivers and expand it.

d) Right-click the display drivers, and click
Update.

e) Follow the onscreen instructions to update
display drivers driver software.

f) Reboot the computer and check.

If the issue persist, follow the below method.

Method 2:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

I would suggest you to refer the below Microsoft help article on How to Perform Clean boot.

How to perform a clean boot in Windows - Microsoft Support

The steps for Windows 8.1 applies well to Windows 10 also.

If the issue persist, follow the below method.

Method 3:

Install the latest available Windows updates.

• Open the Start menu and type
  Windows update in the search bar.
• Click on Windows update and
  Check for the updates.
• Download and install if there are any pending updates to be installed.

If the issue persists, I suggest you to update the latest display adapter drivers from the manufacturer’s website and check if it helps.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.