Windows 10: I turn my computer on the computer tries to sign on to an account that is not appearing in...

Computer signed into account not appearing in users and accounts in settings

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Desktop appears from different signed-in account


I noticed after a Windows 10 repair install that the desktop that appears isn't the desktop from the user account with which I'm signed in. In fact, that user account is no longer listed in user accounts, but its files still appear in C:\[my computer name]\Users. How do I get the correct desktop to appear?

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Can't sign in to my device using Microsoft account

Hi Cressa,

There are several factors why you're unable to sign in to your account. It can be due to invalid password or your two steps verification was turned on. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when you tried to sign in to your computer using your Microsoft Account?
• Is your two-step verification turned on?

Meanwhile, we recommend that you follow the steps in this article by clicking on this

link. It will let you reset your password, turned on/off your two step verification, you're using a new device, you're trying to sign in to your computer with a local account, not a Microsoft account.

Let us know if you need further assistance.