Windows 10: I turned off audio enhancements because it was distorting my audio when I was in calls, and...

Hi! So I've been having this issue for the entire time I've had this laptop: every time I'm in a call of some kind zoom, discord, etc. if I'm playing audio of any kind usually music it gets incredibly distorted. Now I'm no audiophile, I don't especially care about the quality of the audio I'm listening to, but this was actively unpleasant to listen to. So, I went looking for answers as to what was causing this, and it seems like it's probably audio enhancements. But here's the issue: every time I disable audio enhancements, all of my applications immediately stop producing audio entirely.

:)

 

Audio Enhancements

Hi Charlotte,

One step that we could try is to manually re-install the Audio Enhancement, and see if it helps. First, go to HP's website and download the latest Audio Enhancement installer (IDT) and save it to your Downloads folder. Once done, follow the remaining steps
below:

• Search for Control Panel via Cortana search and hit the
  Enter key.
• Open the Device Manager and click Sound, Video and Game controllers.
• Right click the IDT device and select Uninstall.
• Restart your PC.
• Once your PC restarts, it should automatically load all audio driver. Let it complete the process.
• Go to the Downloads folder, right click on the IDT installer and select
  Run as administrator.

Once complete, check if you have the enhancements back and let us know the outcome.

 

Audio Enhancement Disabed but wont play audio or video

All the steps have been tried. I have been dealing with this issue since last week so many of the steps you suggested or sent had been tried already and a few more than once. The PC has been through a soft reset, a factory reset, and I also did your suggestion of the repair reset.

I am still getting the same issue. When the audio enhancement is not on the audio does not play, the test tone audio fails, no local video files can play either. No YouTube videos or any online video plays. Youtube screen will say an audio rendering issue. Local audio files will give error and say it is unsupported coding...0X8000FFFF, when the enhancement is on there is no issue at all

Drivers, Bios, chips etc are up to date. I have had this laptop for less than 2 months, so I did not really have any 3rd party software installed.

Troubleshooter even suggest disabling the enhancement but again...this is the problem.

 

Windows 11 keep automatically turning on audio enhancements

Hi Noah. I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for Audio Enhancement keeps turning itself back on in Windows 11:

https://thegeekpage.com/enhanced-audio/

https://www.dell.com/community/Laptops-General-...

https://superuser.com/questions/1709309/how-to-...

https://support.microsoft.com/en-us/topic/disab...

Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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