Windows 10: I use paint 3D a lot but today I opened the app, and all my drawings are gone.

I was using paint 3D today then my laptop overheated but then I opened the laptop again and went back to paint 3D and my drawings were gone! I restarted my computer and gone still. I made a new project then saved it and it appeared but everything else was still gone!

:)

 

Paint 3D app problem

Hi Laura, my name is Max and I'm an independent advisor.

I suggest you should repair your Paint 3D app

Firstly, try to reset this app. Follow the steps below:

1). Click on 'Windows key + I' together and open 'Settings'

2). Tap on Apps - Apps & features - Paint 3D - Advanced options

3). Tap on 'Reset'

Next, uninstall and reinstall Paint 3D app. Follow the steps below:

1). Click on the Start button

2). Type in 'Windows PowerShell' - right click on it - choose 'Run as administrator'.

3). Copy / paste the command below without quotes.

'Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage'

4). Click on Enter

5). Go to the Microsoft Store to download and reinstall the Paint 3D app.

 

Paint 3D: Can't open project

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with Paint 3D app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of Paint 3D installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 1, 3 & 7 from this article:
Fix problems with apps from Microsoft Store



If the issue persists, then we would suggest you uninstall and reinstall Paint 3D app.

1. Close Paint 3D app. Press
   Windows + X key.
   
2. Select Windows PowerShell (Admin)
   from the list.
   
3. Copy and paste this command:
   Get-AppxPackage *Microsoft.MSPaint* | Remove-AppxPackage
   
4. Press Enter key and once the process completes, restart the PC.
   
5. After restart go to Microsoft Store and install
   Paint 3D.

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Lowering triangle amount on Paint 3D

Hi,

The option to increase or decrease the number of triangles/polygons in
Paint 3D is a great idea. We suggest the you share your idea/feedback so that it will be considered in future updates of the app. Here are the steps to send a feedback:

• Open the Paint 3D app.
• Click on Menu.
• On the lower left portion, select Help and Feedback.
• Press the Give feedback button under Give feedback.

Regards.