Windows 10: I want to add a new alias to my Microsoft account so I can delete my old one.

I went to this page to add a new alias so I can get rid of my old one. But the page simply won't let me. I select the 'Add an existing email address as a Microsoft account alias' box and enter the outlook address I created to replace the old one and I get 'This email address is already taken. Please try another' response. Of course this email address is already taken, I've created it for that purpose. Any other way to change my primary address?

:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account help

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Microsoft Account Primary Alias now shows me logged in as old alias

Hi, not sure if this is the correct place for MS account issues

Over a month ago i created a new email alias for my MS account and made it the primary alias, and removed the sign-in option for all email aliases except my new primary one.

This has worked fine until this week, when going to look at my family settings on the MS account page no longer worked, neither did device settings, they both gave account errors and upon further inspection it currently showed me logged in under my old alias
email name. A lot of sites seem to take your current primary email alias as the login name and since my old one can't login they get stuck.

Now i have checked and i can only log in using my current new alias name, but when i do it shows me logged in under my old alias name.

Going into the security options instead of showing my new email alias as the primary one it shows the old one instead, effectively duplicating the entry, since the old one is also listed as an alias.

This means i cannot change the primary alias to try and fix the problem, neither can i make my old alias a sign-in option as the site thinks it somehow already is enabled.

I've no idea if anyone has had this happen before, at first i thought it might be a temporary display bug, but it's been like it for a few days, i tried speaking to someone but they couldn't fix it either. But there's quite a few things i can't do with my
account now as it's sort of stuck.

Thanks

Darren

 

I would like to change my windows live account which was a vz email acct that now has an outlook.com alias and start over with only a windows live login/ no alias.

Hi,



Thank you for posting your query in Microsoft Community.



We regret the inconvenience caused to you.

I will certainly help you.



Let us try the following steps and check if it helps.

Step 1: Remove an alias

I suggest you to refer to the section Remove an alias from your account from the below link.

Change the email address or phone number for your Microsoft account - Microsoft Support



Step 2: To create a new account.

• Click on Go to Outloo.com on this page.
• Click on Sign up now.
• Follow the onscreen instructions.

Hope it helps.



Let us know if you have any further query on Windows, we are glad to assist you