Windows 10: I want to import the photos and videos from my phone but it asks me to allow Microsoft...

I've got a phone with a cracked screen that has a couple months worth of photos/videos that were not backed up due to storage limitations in Google photos. I plugged it into my computer running Windows 11 and it asks me what I want to do with the device. I go to import photos/videos and I get a message that a notification was sent to the phone asking permission for Microsoft photos to access it, I can't accept that request because of the forementioned cracked screen. Any way to bypass this?

:)

 

"import" doesn't show up in Photos

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to import photos in the Photos App from your iPhone. Please let us know the details:

• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  
• Were you able to import the photos earlier?
  

I would suggest you to refer the steps mentioned in the article
Import photos and videos from phone to PC and

Transfer photos and videos from your iPhone, iPad, or iPod touch to import photos to your PC.



However, as you have mentioned that the app closes automatically, I would suggest you to refer the steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Import photos and videos from phone to PC

Hi MariaMNJ,

[Import to your PC]

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

Make sure that you have the latest version of iTunes on your PC.

Importing photos to your PC requires iTunes 12.5.1 or later.

Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.

You might need to unlock your iOS device using your passcode.

You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.

Then, follow the steps in these Microsoft knowledgebase articles to learn how to import photos to Windows Photos app:

https://support.microsoft.com/en-us/help/402713...

When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.

If you have iCloud Photos turned on, you need to download the original, full-resolution versions of your photos to your iPhone before you import it to your PC.

Hope this helps you with your concern.

Please give us feedback if this works.

Thanks and have a good day!

 

Downloading photos from a samsung smart phone, I have tried to import the photos, they will not download to my computer.

Hi,

This issue might have been caused by a unplugged USB cable, or a misconfigured settings on your phone. For us to identify the main cause of this issue, we would like to ask these questions:

• Have you been able to import photos from your phone to PC before?
• What is the exact error message that you have encountered?
• How are you trying to transfer your files? Are you using a USB cable or using Bluetooth connection?
• What is the build number and version of your Windows?
• What troubleshooting steps have you done so far?

In the meantime, we suggest performing the steps given on this
article on how to import photos and videos from phone to PC.

Reply to us with the information, so that we can assist you better assist you.