Windows 10: I want to install HEVC Video Extensions, but I cannot conitnue with the payment

I would like to download the HEVC Video Extensions. I have already paid 0.01 euros for verification. I should get that back on my account but this has not happened yet. Now I want to buy the app via IDEAL but it indicates that there is a problem processing the payment. Can you help?

:)

 

HEVC Video extension not installing

Hi,

I am trying to view HEIC image files on my Windows 10 PC

I installed HEIF extension from Microsoft Store, it installed properly, but still Photos app is showing only blurry images.

Upon googling i saw advice to install HEVC Video extension too.

I bought HEVC Video extension from the Microsoft Store and when click on "Install" nothing happens and HEVC is not listed in the Apps & Features list. (HEIF extension is present in this list)

When i select the three dots near the "Install" button i was given the list of machines i want the extension to be installed on. When i select the machine i am trying to install on, all i get is the message saying that "We will attempt to install the extension on the machine you requested" but no action

Is there a way for me to get the binary myself and install it manually instead of relying on some auto install program?

I have already wasted 2 days trying to view HEIC files on Windows 10.

 

Cannot install HEVC Video Extensions

Hello,

I bought the HEVC Video Extensions for Windows 10. I am logged in to my computer with my Microsoft account and I see my computer in the "Devices" list of my Microsoft account. When I click on "Install on device" on the HEVC Video Extension page I get this
message "It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account.". What am I doing wrong?

 

HEVC Video Extensions from Device Manufacturer

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• What is the make and model of the PC?
• Where are you getting HEVC Video Extensions from Device Manufacturer showing as temporarily unavailable?

If you want to install HEVC Video Extensions, then refer to

Microsoft Store.



Regards,



Aditya Roy

Microsoft Community – Moderator