Windows 10: I wanted to make a family account, but it automatically made one a organizer with an...

I don't fully understand how an account that doesn't exist can be the organizer, especially with an account I have no control over. There is 2 people in the group, me, and the random nonexistent organizer. I'd appreciate you guys removing that account or telling me some possible way to fix it. If there is no solution I understand.

:)

 

Are there Family Member, Adult? And other related questions about accepting Members in Microsoft Account.

Hi,

Thank you for posting in Microsoft Account.

I understand that you wanted to add your Mother as an Adult to the Family Safety Group. We need to investigate this to find the best possible solution to this issue. Let's work on this together.

To better understand the situation, we would like to ask some questions, such as:

• Are you listed as the Family Organizer of this Family Group?
  
• Kindly send us a screenshot or screen recording of the whole process to properly replicate the situation
  

Based on your description, you are being logged out automatically on your own Microsoft account since you initiated in logging in your Mothers Microsoft account, which is normal since you can only use one Microsoft account per browser.

If you are the organizer of this Family Group, you can list your Mothers account as Child temporarily then change the account type to Adult manually after. You can follow the steps below to change it manually:

To change a child account to an adult account in your family group, you’ll need to follow these steps:

1. Sign in to your account at family.microsoft.com.
   
2. Find the child account that you want to change.
   
3. Click on “Manage”.
   
4. Click on “Change settings”.
   
5. Under “Account type”, select “Adult”.
   
6. Click on “Save”.
   

If you’re not the organizer of the family group, you’ll need to ask the organizer to make the change for you.

Sincerely,

Leonardo_Y

 

Family Organizer Leaving Family Group

Hello Lee Wilfert,

Glad to see you in Microsoft Community.

• If Mother was the administrator of the Family Group, you can exit the Family Group directly, and Mother will automatically become the Family Group organizer.
  
  If you want to stay in the Family Group, you need to rejoin, either as an administrator or as a regular Family Group member.
  
  Visit Getting started with Microsoft Family Safety for more details.
  

• If Mother was already a member of the Family Group, you need to remove her from the Family Group, then add it again, and need to select "Administrator" when selecting the role.
  

Meanwhile, you can dissolve the Family Group, and then let the new organizer send an invitation to re-establish the Family Group. Visit Leave family group or remove members (microsoft.com) for more details.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist

 

How to delete an adult account in the Family Settings.

Hi,

To resolve your issue, we suggest that you follow the steps below:

• As an adult in the family account, sign in with your Microsoft account.
• Under Your family, click
  Remove.
  
• Click the child account you want to remove, and click Remove.
• You will get an email confirmation once the child has been removed from the family.

Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

Regards.