Windows 10: I was charged twice for Window 10/11 Pro, how do I get refunded for one of the charges?

I purchased an upgrade to Window 10/11 Pro for my new laptop for work. When I clicked the Buy button I did not get confirmation that the upgrade was purchased, so I clicked the Buy button again. 20 mins later I received 2 emails showing a confirmation. I only need 1 upgrade not 2. Please refund one of the upgrades.

:)

 

Charged for two Windows 11 Pro upgrades for one PC - require to refund one asap to credit card

Hi,

It seems I have been charged for 2 Windows 11 Pro upgrades for 1 PC - I require to refund one.

How can this be quickly refunded to the business credit card?

Kind Regards.

 

Refund for unauthorized purchase - Developer does not refund but recommends to dispute the charge

I realized I was charged without my authorization by an in-app purchase. I contacted the developer, finally today they replied me but they just recommended to dispute the charge with the bank. I do not understand very well why they don't just refund me
and prefer the bank contact them. Any idea? By the way, given what they said, my next step is to call my bank and dispute this charge. Any suggestion is very welcomed!

Thanks

 

Charged twice for Windows 10 Pro purchase

Hi StephanBotha1,



Thank you for writing to Microsoft Community Forums.



I understand how it feels when you are charged twice for one purchase. I’ll certainly help you with the steps to request for a refund.



You can easily request for a return by signing in to the Order history page and then select
Request a return for the order. For more information, I would suggest you to refer the instructions in the article on
Returning items you bought from Microsoft Store for exchange or refund.



You can also track the refund request online. Refer the article on
Get the status of your return and refund from Microsoft Store.



If you face any issues, you can get in touch with the
Microsoft Store support team and they will help you in returning the purchase.



Let us know if you need any further assistance, we will be glad to help you.



Regards,

Nikhar Khare

Microsoft Community - Moderator