Windows 10: I was given an unwinnable puzzle on Microsoft jigsaw

I was given an unwinnable puzzle on Microsoft jigsaw February 18, 2023 daily challenge. Every other puzzle is fine but this one. It reads break the lock in 16 moves or less but the lock has 17 needed to unlock. Any pieces tried end the game. Please see attached screenshot

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Microsoft games Jigsaw puzzles will not load purchased puzzles consistently

Microsoft games Jigsaw puzzles consistently will not load purchased puzzles when signing onto the puzzles. I am signed into the games, but it won't continue to the jigsaw puzzle page. I have tried multiple times to redownload the games with no success.
Any suggestions?

 

Microsoft Jigsaw puzzle

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to Microsoft Jigsaw puzzle not working on your PC. I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



In this scenario, we would suggest you to uninstall from Apps & feature under Windows Settings and then reinstall Microsoft Jigsaw puzzle from Microsoft Store.



Regarding, the points and the progress in the game which you will not lose during the reinstallation process. After reinstallation use the same Microsoft account you used previously for the game and all the progress and points will sync.



Also, let me point you in the right direction of support. I would suggest you to post your query on
Microsoft Casual Games community,
where we have expertise and support professionals to assist you with your query.



Regards.



Aditya Roy

Microsoft Community – Moderator