Windows 10: I was hacked?

I believe i was hacked. A popup screen showed up where i called the number and gave access to the “technician” to fix and they told me it would be $400 so i said no, and since then the same screen shows, but now I have no access to my computer whatsoever. Every time I turn it on, the same pop up appears

:)

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

77000 Steam accounts hacked every month

Ironically I've had the same crappy password since I made my Steam when HL2 came out and never been hacked, but I've had my Origin account jacked twice with a much more complicated password. 2 step on Origin fixed this problem, but just thought it was kind of funny. I went with 2 step on Steam to be safe too.

 

Account hacked

My email (live.com) account was hacked.

• To whom do I report?
• Where do I send header information?
• How do I recover my account?

System details:

• Running Windows 10 on an HP all-in-one computer
• Office 365

Thanks for your help.