Windows 10: I would like to talk to an agent. I’ve already left several messages I’m done.

I’ve called your company several times to find out why my account was charged. I do not have a personal Microsoft account.. I have been hung up on several times. I keep leaving these text messages and getting no answers.. why doesn’t an agent call me at 530-990-5592 and tell me why my account was charged. I should not have to go through all this. This is ridiculous to find out why my account was charged..

:)

 

talk to an agent but country is not listed

I am having activation problems and need to talk to an agent but my country is Barbados and it's not listed

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

I'm not sure how talking to agents work

The option of talking to an agent isn't there, should I message an advisor