Windows 10: Identifying adult account controlling a child account

I have a premium Office 365 subscription shared with my family. https://account.microsoft.com/family/home lists my three children as expected, but https://account.live.com/mykids.aspx only displays two of the children. The third child a 13 year old is missing, despite being in the family group. The only other adult who may have provided the consent for that child account has provided me screen shots showing the missing child is not under their profile either. The child account itself provides no obvious way to identify the associated adult account, and I'm fairly sure my account pr

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Changing Adult Account to Child Account

Hi Peter,

To rectify your issue in converting an account from child/teen to an adult, we suggest that you try these steps and see if it helps.

• Press Windows key + I to open Settings.
• Click Accounts.
• Click Family and other users on the left pane.
• Select the adult account and click Change account type.

In addition you may also check this
Forum article to know more details about Family Safety: Frequently Asked Questions.

Let us know how that turned out for you.

 

Does a child account automatically become an adult account?


How does a child account become a normal adult account? Is this something that happens automatically at a certain age? Or do I as head family account holder have to initiate something?

The reason I ask is because trying to use Edge on a child account is proving tiresome. Despite deleting my son's child account and re-creating it we are launching Edge and it is taking from anywhere between 10 seconds to a minute to become usable. When I say useable I mean the ability to surf, the actual browser is launched and you can go into settings etc BUT no web pages will load despite even typing web addresses in. It's as if Edge is waiting for MS server side to give it some kind of approval before it will allow any web activity. Once it's up and running it's fine but closing the browser session and relaunching Edge will bring back the long delay. Our adult accounts have no such issue using edge. Trying Mozilla Firefox on the child account also poses no such problems. We have no child restrictions setup online for the child account. So really he should be able to use Edge freely. But I feel the activity monitoring is somehow stifling the ability to use Edge.

If it doesn't improve I feel like abandoning the child account and just having him use an adult account instead. At least then Edge will start working quicker. But how does one convert child account to adult account. Or do we have to wait several years for his age to tick over?

Cheers,
Wayne

 

converting adult account to child account

Hi,

We would like to verify some information so we can properly isolate the issue.

• Have you converted the existing adult account to a child account before trying to create a new one?
• Or, were you on the process of converting the adult account to a child account when you got the error message?

We will wait for your reply.

Regards.