Windows 10: Identity certificates not recognized

I cannot use digital identity certificates

:)

 

Web page certificate

Hello Barb,

If the website that you visited has a certificate error, it might indicate that your connection has been intercepted or that the web server is misrepresenting its identity. To better assist you, we would like you to answer the following questions:

• Is this happening to all websites you visited?
• Are there any recent changes on your machine?
• Have you tried other browsers?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

Unable to view Certification portal

Hi SantosiniChoudhury



Thanks for posting the thread on our forum.



According to your description, it seems that you get the error message and can’t view Certification portal.

About how to download the certificate, you can do the following steps:

1. On the “Your dashboard” page, please click on 'Download or purchase' under “Certificates”.
   
2. On the “Certificate” page, select the certificate(s) that you would like to download or purchase.
   
3. Please click on the “PDF” button. An "OPEN, SAVE, SAVE AS" bar will pop-up at the bottom of the page.
   

Besides, we kindly advise you to follow the steps listed below and attempt to try the following troubleshooting over the day:

1. Make sure to use an up-to-date browser. (e.g. Edge)
   
2. Clear cache and cookies. Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
   
3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
   
4. Allow all third-party cookies through the browser settings.
   

Hope the suggestions can help you.



Regards,

Stacey

 

A certificate error message appears in Windows 10

Hi Dave,

The error message The identity of this website or the integrity of this connection cannot be verified likely occurs when there is an issue with a certificate or a web server’s use of the certificate. A website
certificate is an identification from a trusted source for a specific website. This also certifies if the website is legit and uses encryption. For us to investigate the issue, kindly provide the answers to the following questions:

• When are you getting the error?
• Are you trying to access a specific website?
• What browser are you using?
• Have you tried using a different browser and check if the issue is the same?
  
• What troubleshooting steps have you done so far?

We're looking forward to your response.