Windows 10: If I do an in place upgrade, will I be able to keep my login information?

My windows security/windows defender is gone/not working on my PC and I've asked tech support and the remaining solution would be to do an in-place upgrade. I was told that all my data will be in tact and don't need to worry about losing anything. I am however worried about my login information. So my question is, will I still be logged in to all my apps, websites on chrome, etc? Or will they see me as logging into a new device and I have to log in to all of them one by one? I'm worried about getting locked out of apps such as Line where they would need me to confirm by phone number as I curre

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Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Not able to login to Windows 10 when entering the password into it.

Hi Linda,


Thank you for posting your query on Microsoft Community.



To assist you better, please provide us the below information:

• Are trying to login as Microsoft Account or Local Account?
• Were you able to upgrade to Windows 10 successfully and not able to login to Windows 10?
• Have you tried to check with different keyboard?

I suggest you to try to enter the password using On-Screen Keyboard and check if it helps.

1. When at login page, click on Ease of Access which is available at the bottom right corner of the screen.

2. Then click on On-Screen Keyboard.

3. Try to enter the correct password and check if you are able to login to the computer.



Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.