Windows 10: If I log into my account it says my microsoft 365 subscription is canceled but I keep...

If I log into my account it says my microsoft 365 subscription is canceled but I keep getting billed on an annual basis. I need to speak to a live person

:)

 

Canceling a subscription to Microsoft 365 for a year that I paid for by accident

1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
   
2. Find your subscription and select Manage.
   
   Note: If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
   
3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
   
4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.
   

 

Subscription of Microsoft 365

Your question is outside the scope of this Community.

We don't work for Microsoft.

We are mainly volunteers here.

Due to privacy restrictions we have no access to your private details to be able to assist you here.

Cancel or turn off recurring billing for a Microsoft subscription:

https://support.microsoft.com/en-us...r-turn-off-recurring-billing-for-subscription

This article covers the steps to cancel
your Microsoft subscriptions such as free trials, Xbox Live and Microsoft 365.

 

Canceling a subscription to Microsoft 365 for a year that I paid for by accident

I've tried and it'd just saying 'We can’t cancel your subscription. We can’t cancel your subscription. You have already paid for your Microsoft 365 Family subscription. It will expire automatically on 12/03/2023.' I'm read the cancellation policy and its said I have a month to get a refund