Windows 10: If someone could help i would be so grateful! WD My passport Ultra External Hard drive not...

HI, Its a long shot but I'm hoping some kind knowledgeable person would be kind enough to help! have a WD My Passport Ultra external hardrive with lots of irreplaceable photos and videos of my family, the kids when they were young, meeting their grandparents who are no longer with us etc. I thought it was safe on this hardrive but recently we tried to access it and it wouldn't show up on any computers. The E drive is a new hard drive I'm using as we cannot get the old one to work, thats showing as Disk 1 and works fine.I asked google and looked around the web and tried various things but I'm

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Wd my passport ultra

What do we need to do for the updated version of windows 10 to recognise our wd my passport ultra external hard drive?

 

Windows 10 and WD Passport Ultra

Hi Carolyn,

A few reasons why your computer doesn't recognize your WD My Passport Ultra external hard drive may include the following:

• Your PC can't provide the hard drive's power requirement
• The capacity of the hard drive may require a separate power source

To isolate this further, we suggest that you try connecting it to a different USB port on your computer. Check also the specification of your hard drive and see if it requires a separate power source. You may also try connecting it to a different computer
and see if you encounter the same issue.

Let us know how it goes.

Regards.

 

Windows 10 Restore using WD Passport Ultra external drive

I have the version 1607 of Windows 10. I have connected a WD Passport Ultra external drive to it which is recognized by the Windows Explorer. In the Control Panel I have selected the Backup and Restore (Windows 7), and have selected Create a System Image.
The Backup software shows the WD Passport Ultra drive under the hard drive selection. I ok the backup and the software puts the system image (?) on the WD Passport Ultra. After the Create a System Image is complete, I am then able to use the Windows Explorer
to see the files/folders that the Create a System Image co to it.

Now while in the Backup and Restore (Windows 7) I select under Restore I select another backup to restore files from. This gives me the Restore Files (Advanced) popup. The popup shows a window that indicates if the backup location isn't listed below to
connect the drive and select refresh. It also offers the option to Browse a network location. So I browse and find the WD Passport Ultra drive and then select the folder with the backup files in it. Unfortunately it is at this point that the software responds
that it cannot find a backup file. So despite the fact that the Backup software put it on the WD Passport Ultra, the Restore software doesn't want to recognize it as backup software. So at this point making a System Image ends up being a waste of time since
it can't be restored unless someone knows how to get around this.

Thanks.