Windows 10: I'm facing this problem while trying to use Microsoft Store .

Somebody please Help me .

:)

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Problem with Store

Hi Ahmad,

Thank you for posting in Microsoft Community.

I would suggest you to provide some information to help you better.

• 
  Did you make any changes prior to this issue?
  
• 
  Are you facing this issue in Local account or the Microsoft account?
  

Let's try the below Steps and check if it helps to resolve the issue.

Step 1:
Try a Windows store resetting and check downloading the apps.

• 
  Press Windows + R key.
  
• 
  Type wsreset and hit Enter.
  

Windows store will reset and start.

If the issue doesn’t resolve then try next step.

Step 2: I would also suggest you to
try creating a new user account and check if issue persists.

Click on the below link to check how to create new user account linking a Microsoft account in Windows 10

Microsoft Support link: Sign in to your Microsoft account dashboard - Microsoft Support

Note: Install all the pending updates after logging in to Microsoft account and check.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator