Windows 10: I'm having a problem with my desktop pc.

I can't log in due to "something happened to your pin". And there's not much import on my pc so I thought f it im going to factory reset my pc but I went it to the advanced startup menu or whatever went to trouble shooting and there was no option to reset. So now I'm stuck. I can't log in and I can't reset, I also can't swap accounts or change my pin.In the troubleshooting tab I'm getting "startup settings" and "uefi firmware settings"

:)

 

I"m having a problem with the keyboard in Windows 10

Hi Robert,

I realize that you are facing issues with the keyboard. I will try to help you with this issue.

• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to plug in an external keyboard to the laptop to check if that helps.

Further you may also use the onscreen keyboard to check if that helps.

Follow these steps to launch the On-screen keyboard:

• 
  Press Windows key + R to get the run window.
  
• 
  Type “osk” and hit enter to launch the On-screen keyboard and check if this helps.
  

Keep us informed to help you further.

Thank you.

 

I'm having a microphone problem in 2 different computers (laptop and desktop).

Hi Márcio,

Thank you for posting in Microsoft Community.

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• What is the make and model of your Microphone?
• What is the model of your Laptop and Desktop?
• Do you get any error message?
• Did you make any Hardware and Software changes in your computer prior to this issue?

I suggest you to refer the Microsoft link below and perform the troubleshooting steps suggested.

Fix sound problems.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Having periodic PC startup problems

Was not able to reply sooner because my periodic problem decided not to appear for a while. I tried your suggestion of holding down the power button 4-5 seconds and it worked. Problem is that this method did not cure my original problem, of course, but it did lessen the steps I have to take to get the computer to work properly. I am still hoping someone will have a solution other than wiping it clean then starting over again.