Windows 10: I'm having trouble downloading from the Microsoft Store?

I am having trouble with downloading an app that I've paid for from the Microsoft Store, any time I attempt to download the programme it simply says there has been an error and "something happened on our end" I've tried everything I can think of to fix this issue without luck. Assistance would be much appreciated. All of the following steps have been tried and failed: 1- Clear the Microsoft Store cache.. Press the 'Windows + r' keys and type 'wsreset.exe' without the quotes.. An command prompt window opens and then closes after approximately 10 seconds... The Microsoft Store then opens autom

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Trouble downloading a game from Microsoft Store.

Hi Mott,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions regarding the query:

• Are you logging in using Microsoft Account credentials?
• Are you the administrator of the user profile?

Step 1: Apps from Windows Store can be downloaded when you are signing into your user account using Microsoft account. If you are not signing in using Microsoft account, you will be able to access Windows Store, but you cannot download any
apps from Windows Store.



If you already have a Microsoft account, sign in and check if you are able to download the apps from Windows Store.



If you do not have a Microsoft account, create one by signing up
and check if you are able to download the apps from the Windows Store.



Step 2: If the issue persist, I suggest you to run the
Windows apps troubleshooterand check if the issue is resolved



In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.



Write back to us for further assistance, we will be happy to assist.



Thank you.

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Having trouble downloading spreadsheet after a Microsoft upgrade.

Hi Joseph,

I realize that you are facing trouble downloading spreadsheet after a Microsoft upgrade and you want to uninstall the upgrade. I will try to help you with this issue.

• 
  Are you referring to Windows Update when you say “after a Microsoft upgrade”?
  

If there has been any updates installed on the PC recently, then you may follow these steps to uninstall the updates:

• 
  Press “Windows key + X” and click on “Programs and Features”.
  
• 
  Click on “View Installed Updates”. Select the update and click on uninstall. Follow the on-screen directions to complete the process.
  

Once this is done restart the computer.

Keep us informed to help you further.