Windows 10: I'm having trouble updating my microsoft learn account for username MarcusPhillipFrench-2034

I'm having trouble updating my microsoft learn account for username MarcusPhillipFrench-2034I've tried the suggested steps from chat support earlier today. I have my transcript from earlier this year but I can't establish a link to continue my training. My current XP level is 12 and microsoft learn starts me back at level 1 and says my username is not available when I attempt to update it. Can someone help me?email address is *** Email address is removed for privacy *** and I need to complete the training and certifications for work.

:)

 

Having trouble renaming my username

Thank you for the response. Unfortunately I've already attempted the tutorial in the provided link, but am still receiving the old username when typing "echo %username%" in command prompt.

Here's my Users folder under C: drive




And my registry edit for my username's corresponding SID




I also noticed while going through the tutorial again that the command "wmic useraccount get name,SID" also yielded the old username "patri"

 

Cannot Sign Into Microsoft Learn Account After Signing In Successfully

Hi

Welcome to Microsoft community.

The issue you're experiencing with Microsoft Learn, where you're unable to stay signed in or your profile doesn't appear as logged in despite being able to sign into other Microsoft services, can be frustrating, especially when it impedes your learning progress. Here’s a structured approach to troubleshooting and potentially resolving this issue:

Verify Account Status

• Ensure your account is in good standing and there are no outstanding issues that might affect your access to Microsoft Learn. Sometimes, account or subscription issues can lead to unexpected behavior on specific services.
  

Try a Different Network

• Occasionally, network-related issues can cause problems with specific websites. If possible, try connecting to a different network (e.g., switching from your home Wi-Fi to a mobile hotspot) to rule out any network-specific issues.
  

Disable Browser Extensions/Add-Ons

• Browser extensions can sometimes interfere with website functionality. Try disabling all browser extensions and then access Microsoft Learn to see if the issue persists. If this resolves the issue, re-enable extensions one at a time to identify the culprit.
  

Reset Browser Settings

• If disabling extensions doesn't help, consider resetting your browser settings to default. Be aware that this will clear your browser data, including cookies, cache, and saved passwords. Check your browser’s help guide for instructions on how to reset settings.
  
• Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
  

Test with a Different Device

• Although you mentioned trying other devices, ensure at least one of those devices is using a different network to rule out any device-specific or network-related issues comprehensively.
  

Contact Microsoft Support

• If none of the above steps resolve the issue, your next best step is to contact Microsoft Support directly. Since this issue is specific to Microsoft Learn and affects your ability to save progress on certification training, Microsoft Support will be better equipped to investigate and address account-specific or technical issues.
  

It's important to systematically go through these troubleshooting steps to identify where the issue might be stemming from. Given the nature of the problem and the steps you've already taken, contacting Microsoft Support seems like the most effective path forward to resolving this issue.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Having trouble renaming my username

A few questions before I use this program:

• Is there any risk of losing data while transferring it from one profile to another? I only need to transfer C drive but will I need to backup both C and D drive?
• If I do need to backup my drives, what would be the most economic method, both in terms of price and drive space (both of my hard drives are already almost full)?
• Is there any risk of losing certain customizations, configurations, or even apps? As I've mentioned before simply renaming my user profile folder caused me to have to reinstall a few apps.