Windows 10: Im locked out constantly and can buy a game

Discus and support Im locked out constantly and can buy a game in Windows 10 Gaming to solve the problem; im trying to buy a game as a gift. when i try it says theres a problem. turns out my account is locked. so i unlock my account. still cant buy. so i... Discussion in 'Windows 10 Gaming' started by Millie Buckton, Jun 9, 2025 at 1:32 PM.

  1. Im locked out constantly and can buy a game


    im trying to buy a game as a gift. when i try it says theres a problem. turns out my account is locked. so i unlock my account. still cant buy. so i try to log in again. its locked. its an endless loop of just locked out when ive done nothing wrong. i cant even access support because it takes me to a new tab to sign in and i cant

    :)
     
    Millie Buckton, Jun 9, 2025 at 1:32 PM
    #1
  2. xlook Win User

    Is an SSD Drive Bad for Gaming?

    Is it true that an SSD for gaming is a bad idea? I was told that constantly downloading games to it can wear down and shorten its life. It was then suggested that I buy a mechanical HD instead.

    What do you guys think of this?
     
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
  4. Gino Des Win User

    Im locked out constantly and can buy a game

    Cannot buy games or redeem codes in the store

    Hi Javier,

    In order to diagnose the issue, we suggest that you try the following methods:

    Method 1: Run the Windows Store Apps troubleshooter.

    The Windows Store Apps troubleshooter fixes problems that may prevent the store from working properly. To run it, follow the steps below:

    • Click Start.
    • On the search bar, type Troubleshooting, and click on
      Troubleshooting
      from the results.
    • On the left pane, click View all.
    • Click Windows Store Apps.

    Method 2: Clear Windows Store app cache.

    We suggest that you manually reset Windows Store app cache then try to download the game again. To manually reset, follow the steps below:

    • Click Start.
    • On the search bar, type CMD, and right-click CMD
      from the results.
    • Click Run as administrator.
    • Type wsreset, and press Enter.

    Make sure that you are logged in to your computer using your Microsoft account.

    We also suggest that you download and install any pending updates that need to be installed on the computer through Windows Update and check if it helps resolve the issue.

    Let us know if you need further assistance.
     
Thema:

Im locked out constantly and can buy a game

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